BIZARRE! BCM450 Call Center 5.0

[uniquename4me]

I'm on site with a BCM450 that has a very unusual problem. It won't process a 2 from any CCR tree. It is supposed to be transferring to a queue, but upon further testing, I now see that I can dial all extensions directly that start with a 2, eg.228, 229, but it will not process the transfer. It simply goes back to repeating the CCR tree main menu prompt.

I don't know if I perhaps need a patch although system 018.201302-1, desktop 001.201007-1, and software management 18-1 are current on the system.

This is a brand new install from scratch.

I did notice some kind of anomaly when I was trying to set up the queues in that it would not allow me to just use a vacant extension number for example 251,252 etc. I even tried 221 with no set on it. It would come back with a message saying invalid DN?

I ultimately got it to work using 351, 352, and saw that they were in use for an "application" but that was the only way I could get my queues up and thought maybe 450 unlike 400 had reserved numbers to use for queues.

Anybody been here? Patch fix? Or back-up and change the hard drive? Checked all programming.

Currently on-site, and of course 2 has to be the transfer on all trees to accounts receivable...bonus!

Thanks in advance!

 

[uniquename4me]

My apologies. After further testing, I found that someone, unknown to me had put 2 in the repeat menu for the CCR tree.

Thanks to all.

 

[snowman50]

Call centre DN,s use application numbers.
You can't assign an ordinary extn DN as the call centre DN.

 

[uniquename4me]

Hey Snowman50!

Is this something that has changed with the Linux based BCMs? I can always remember on either Call Pilot Call Center with CICS/MICS or on BCM 3.7 just using a spare extension number and then renumbering it to an easier number like 401, 402, 403 for my Queue control DN's.

 

[snowman50]

If I remember correctly it's been like this from release3