Beware of Bad VCM32 Batch 1

[waldrondigital]

On 4 separate IP500 systems I've deployed in the last 6 months, purchased new, 2 of 4 VCM32 cards had issues. One was purchased in May-June of this year, another in March. That's 50% in my particluar deployment!

The issue that I had at both clients is the VCM32 not being able to allocate more than a single VCM resource/codec even though there are 4 included licenses with the card. System Status would show congestion after a single codec was used, and you would get a busy or waiting for line on IP phones or SCN. I also observed that even if you have additional VCM soft licenses on top of the 4, the VCM still will not open more than a single VCM channel.

In both cases, warranty replacement of both VCMs remedied the issue.

F-Y-I

This was my original thread for the first VCM issue I had. The second time around I didn't really have to think much, I just had the part swapped, which of course fixed the issue at the other client.

http://www.tek-tips.com/viewthread.cfm?qid=1570603&page=1

 

[tlpeter]

I have seen simular issues on a VCM64 a while ago
The only difference was that the VCM64 could do 5 channels
That is the only case i have had with VCM cards



ACS - Implement IP Office
ACA - Implement IP Telephony -- ACA - Design IP Telephony
ACA - Voice Services Management
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[Delmar]

Thanks for the info,
I just found 1, does the same thing, allows 1 call to go through, all others will not.
Swapped out with another vcm32 and problem cleared.

 

[AnonymousP]

So, this is a hardware issue? I will have to check mine too!

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[NYSTECH]

Is there a part/ serial # associated with these?? So we can look out for them?

ACS- IPOffice Implement