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Best way to remove a skill set from many CSRs? Leaving a blank skill?

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skim6225

MIS
Sep 11, 2012
131
US
Hi All - I'm removing a single skill from a couple hundred Agent IDs.

1. Is there a fast inclusive method I can use?
2. If a skill is left blank after deleting it, will that cause any issues? I seem to remember that it will but that may have been from older versions.

Thanks all!

Scott
 
You could use the Import feature of ASA to do the work quickly but a single skill still needs to be defined for an agent.
 
Hi Sean - Sorry I wasn't too clear concerning the "blank". My concern is line number 2. Will that have any impact to the other skils' call flow?

Capture_lxgbsn.png
 
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