Best way to remove a skill set from many CSRs? Leaving a blank skill?

[skim6225]

Hi All - I'm removing a single skill from a couple hundred Agent IDs.

1. Is there a fast inclusive method I can use?
2. If a skill is left blank after deleting it, will that cause any issues? I seem to remember that it will but that may have been from older versions.

Thanks all!

Scott

 

[Sean655]

You could use the Import feature of ASA to do the work quickly but a single skill still needs to be defined for an agent.

 

[skim6225]

Hi Sean - Sorry I wasn't too clear concerning the "blank". My concern is line number 2. Will that have any impact to the other skils' call flow?

 

[Sean655]

I don't believe it would affect call flow at all.

 

[skim6225]

Good to know. Thanks!