Beginner's headaches - Station Name

[mtaysiir]

Hello again,

Problem: The station's name does not appear on the IP Phone.

System: Avaya Aura CM 7.0

I have had this issue for a while but there was no real urgency to fix it. Now that I have some free time, I have been looking at what could be causing this issue, but to no avail.

Any idea what could be causing this?

- Taysiir

 

[mtaysiir]

One additional piece of information, all of my ip phones have this issue:

> 1608, 9621 and 1616 IP Phones.

 

[joe2938]

The problem does not lie in your programming, you need to turn this feature on the phone itself under features/phone options. You will find an option that says name display or something like that

 

[dialtonebone]

Are you asking if this can function like IP Office where the users name is shown on the display when idle? I don't think CM can do that.

 

[jimbojimbo]

You can customize the button labels on the phone.

 

[mtaysiir]

Hello everyone,

Thank you very much for your answers.

@joe2938 Strangely enough, my features is empty; unless I programmed them via the station menu.

@randycaroll Hehe, quite sad if true, will be a hard sell to my boss. They were pretty excited to replace our IPO 9.1 with Aura.

@jimbojimbo Will give it a try.


Have a wonderful weekend folks.

- Taysiir

 

[joe2938]

What type of ip phone do you have?

 

[mtaysiir]

@Joe2938 - A mix of Avaya 1608-i, 1616-i and 9621g mostly.

 

[joe2938]

google the owners manual on these as you need to go into features or call settings to enable it to show the name, off by default

 

[janni78]

Don't people know their own name? =)

My 1608 doesn't show the name connected to IPO either, think the 9611 did.

"Trying is the first step to failure..." - Homer

 

[mtaysiir]

@joe2938 - Will have a look. On our old IPO, It worked like you mentioned. Thanks again for your replies.

@Janni78 - Ah, our end-users are quite peculiar On IPO, as Joe mentioned, name can be toggled from the features/options menu. But again, this does not appear to be high on the list of things they want from this new solution =D SFB integration next. =)

Anyway folks, thanks a lot for the support

 

[Marah Sayaman]

I deeply understand your "beginner's headaches" here. I had my fair share of headaches with Avaya Aura, too. It's just a different case for me. Kudos to the people who often helps out beginners. Huge help, really.

Patrick Hogan

http://www.tenfold.com