Beeps or announcement for certain extensions?

[drsprite]

We have certain extensions which are being recorded for compliance purposes. We've been asked if those extensions could have an announcement played (e.g. "This call is being recorded or monitored"), or a beep tone every so often.

Does such an option exist with the ability for certain extensions?

Thank you

 

[drsprite]

To provide further info, this is for regular 9641G calls. No agents, no call center, just CM 5.2.1 and CM 6

 

[kyle555]

how many users and inbound/outbound/internal/external? For a few, A VDN/vector playing the announcement and a route-to # would do it, but tedious across a large group.

 

[drsprite]

Maybe about 5 - 10 users at about 3 or 4 different sites.

Inbound, outbound, internal, external, all yes.

 

[kyle555]

I'd say hide their extensions behind vdn/vectors with that announcement.
Maybe you can cleverly give their hidden stations a COR that can only be called by the COR of the VDN routing calls to them such that every one has to use that VDN and get the recording.

Its not easy getting call center features when you don't want to use call center features

 

[drsprite]

Thanks for the help! Think we'll reach out to our VAR and discuss other options.