MarcoBlanco
Technical User
I have a problem that sounds a lot like this thread thread690-848601
For some of my agents, they sometimes (1%) hear beeping sounds during their calls.
They sound like DTMF tones and not service observe notifications or call recording tones
I am speculating that it may be carrier related cross talk as everything on the agent side (phone/headset/station number) has been updated.
Any insight to this problem would be welcomed as it is causing issues with customers needing to be disconnected and called back.
For some of my agents, they sometimes (1%) hear beeping sounds during their calls.
They sound like DTMF tones and not service observe notifications or call recording tones
I am speculating that it may be carrier related cross talk as everything on the agent side (phone/headset/station number) has been updated.
Any insight to this problem would be welcomed as it is causing issues with customers needing to be disconnected and called back.