BE 9.x Tape is physically STUCK!!

[selinathe1]

I don't have all the details on this one but I need help.
The server in our remote office was running Veritas Backup Exe 9.0 or 9.1 (Sorry, I dont' remember!) The backup hasn't been done successfully for a while as the tape is stuck in the drive, physically. Since this is at a remote office, I haven't acutally seen how it's stuck in there. Also I can't check anything remotely from here at all as this server is having some troubles with windows (this is a separate issue: desktop goes blank after logon)...
I heard from someone that there is a how-to on taking the tape out of drive. Does anyone know?

This server is on IBM Netfinity 3500, Wind2000, SP4.

Thx
-selina

 

[LawnBoy]

Chances are you're gonna have to get that deck out in the open so you can take the cover off of it to extract the tape.

Desktop goes blank after login: sometimes you can -
1. CTRL-ALT-Delete to bring up task manager
2. Kill the explorer process
3. from the Applications tab click new task
4. enter "explorer.exe"
This will attempt to bring up a new shell.

 

[Zelandakh]

Switch the tape drive off. Turn it on with the eject pressed. Usually cures this.

 

[selinathe1]

Thanks!
IT Director is going to this remote office next week. I'll have him try that.

Thx
-selina

 

[SQLBill]

This doesn't help in this case:
This server is on IBM Netfinity 3500, Wind2000, SP4.

What would help is knowing what type of TAPE DRIVE is being used and is it in a tape library.

-SQLBill

Posting advice: FAQ481-4875

 

[selinathe1]

I don't know much in details now but the server seems to have been backed up last night. I'll check more in details a bit later.

Thx
-selina

 

[Sweetworks]

I had this problem on an HP Sure Store Ultruim 230 Drive.

There is a manual reset button that can only be depressed with a small object (push pin, Paper Clip, pen)

If turing it off and on (the server too) doesn't do the trick, try depressing the manual reset.

Most drives I've see has one.