BE 8.6 Errors: unable to initialize & The Exchange Store service is no

[ronmorse]

The Exchange Store service is not responding
I am running win2k server edition on my exchange server I have two win2k pro boxes that I back up and am getting this errorUnable to initialize Remote Agent for Windows NT/2000 - performing standard backup)
Both boxes have the remore agent installed and is running in the services...So what F^%$K???

Also It will not back up my exchange store giving the following error:
(The Exchange Store service is not responding. Backup set canceled.
^ ^ ^ ^ ^
Unable to open the item Directory - skipped.)

Any help would be appreciated...
Thank you

Ron

 

[ih8MSos]

sounds like you need an exchange license unfortunately in order to back up exchnage properly you need an additional license to do so.

 

[gforce2002]

I am getting the exact same symptoms and I do have the Exchange agent installed - interestingly, it backs up the Information Store fine, but gets the error when trying to back up the Directory Store.

I have tried the Veritas fix noted below, but to no avail (ronmorse, this may be something to try for yours.)

http://seer.support.veritas.com/docs/233217.htm

Any other ideas anyone?

 

[gforce2002]

Just to add that it usually does perform the Exchange backup correctly but not always. However, it always has the "Unable to initialize Remote Agent..." error.

 

[ronmorse]

Thanks to all...I am still tring all your sugestions...(Gforce) I am going to that white paper now and will let you know what happens...Thanks

 

[noone2345]

You may try to look at the RestrictAnonymous setting in the registry. I have had to set mine and then rebbot the server. I've only had it fail a few times since then. A reboot of the remote server fixed it each time. I wish there were any easier way as I do not like to have to reboot servers.