BE 7.3 Operator Attention notification 2

[andrewclarke]

I'm using Backup Exec 7.3 and have successfully setup email notification to mail me with:

Job Succeeded.
Job Failed.
Job Aborted.
Operator Attention.

This works well apart from one situation.

If the tape is not changed, I receive the Operator Attention email prompting to change the tape every 15 minutes until the correct tape is inserted or the job is aborted.

I'd like to automatically abort the job afer an hour, or only send the notification once. I still need to be notified of this alert though. I've searched in Backup Exec for a setting to alter this, without success.:-(

Any help would be appreciated.

Regards and thanks in advance

 

[Tilo]

Try this. I know it says for 8.0, but should work for 7.3 as well.

To change how often the alert is resubmitted (which affects how often an email notification is sent), perform the following steps:
1. Install Backup Exec for Windows NT v8.0 build 3314 (or newer revision).
2. In Control Panel | Services, stop all the Backup Exec services
3. Run "Regedt32.exe" from either a command prompt or through Windows NT Explorer
4. Locate and highlight the following registry key:
- Registry Path: /HKEY_Local_Machine/Software/Veritas/Adamm/
5. On the Registry menu, select Edit | Add Key
6. In the "Key Name" field, type: "Alerts" (do not include the quotes). Leave the "Class" field empty
7. Select OK
8. While highlighting the "Alerts" key (created in step #6), select Edit | Add Value from the menu
9. In the "Value Name" field, type: "Insert Overwrite Media Changer Response" (do not include the quotes)
10. In the "Data Type" field, select "REG_DWORD"
11. Select "OK".
12. Change the "Radix" to "Decimal".
13. In the "Data" field, enter "1" (no quotes). This will turn on an automatic response for the "operator attention".
14. Select "OK".
15. While highlighting the "Alerts" key (created in step #6), select Edit | Add Value from the menu
16. In the "Value Name" field, type: "Insert Overwrite Media Changer Timeout" (do not include the quotes)
17. In the "Data Type" field, select "REG_DWORD"
18. Select "OK".
19. Change the "Radix" to "Decimal".
20. In the "Data" field, enter a numerical value. This value is the number of seconds that the alert will be displayed before it is withdrawn
21. Select "OK".


Registry Key Description Possible Values
Insert Overwrite Media Changer Response Enables the autoresponse 0,1 (1 = enable autoresponse)
Insert Overwrite Media Changer Timeout The number of seconds that the alert will be displayed before it is withdrawn 0 indicates an infinite timeout

TILO

 

[andrewclarke]

Thanks,

This worked great.
The Operator Attention message appeared twice and then the job failed.

:->

 

[tiash]

The registry changes in Ver 8.0 is not guaranteed by Veritas. I have had this problem for a while . This fix will work on some installs and there is no guarantee if it will continue working. In your 7.3 ver there are settings that all you to set the refresh rate for the notifications.

But since you have already upgraded just keep your fingers crossed and hope it will not reoccur.

Veritas is trying to fix this problem in there next release. No guarantee.