BCMS report to determine problems on outbound side?

[jopats]

The system is a Definity G3SI.
This problem has just recently popped up with no changes to our routing or trunk configurations.
We have 20 credit card machines dialing a TF number during events on site.
The cc machines are unable to complete transactions at heavy usage times, they claim they have no dial tone?? I put the TF number being dialed in it's own route pattern going over a 23 member trunk with no other traffic on it. A typical call/transaction would last 6 seconds.
A typical BCMS trunk report for an hour would state:
Calls 296
Completed 262
0% all busy
How do I proceed to determine why these calls are not completing and where the trouble is? Answer supervision is set to 0 on trunk group...

 

[gblucas]

These credit card machines are connected to analog ports, correct?

I think that you may be running out of DTMF receivers...

You can list measurements on the tone receiver...

list measurements tone-receiver summary yesterday-peak SPE B

Switch Name: xxxxxxxxxx Date: 9:12 am WED OCT 11, 2006

TONE RECEIVER SUMMARY MEASUREMENTS

Meas Total Peak Total Peak Total Peak
Hour Type Req Req Queued Queued Denied Denied

1100 DTMF 743 8 0 0 0 0
2300 GPTD 0 0 0 0
1200 CC-TTR 1294 27 0 0 0 0
2300 CC-CPTR 0 0 0 0
2300 CC-MFCR 0 0 0 0

TR Type Total Avail Capabilities

DTMR-PT 0 DTMF
GPTD-PT 0 GPTD
CLAS-PT 0 DTMF,CC-TTR,CC-CPTR,MFCR
ETR-PT 48 DTMF,CC-TTR,CC-CPTR,MFCR,GPTD

Command successfully completed
Command:

Check to see if your are queueing events or getting any denial...I have had this problem before with autodialers...All you need to do is add a tone detector board or a TN744 Call Classifer...

 

[jopats]

Yes connected to analog ports. I will check that measurement report. Any way to go back more then a day on those reports? Thanks

 

[gblucas]

Nope...You need to see it the day it happens or the day after...