thegenerallee
IS-IT--Management
I'm trying to track down how unanswered calls are going to the voicemail of someone instead of a general mailbox that everyone has access to. Basically, the issue is that someone's calling a location, hitting the BCM, and pressing 0 at which point it's going to an extension (I assume defined in the BCM). But I need to change the extension it goes to when the caller presses 0. How / where is this done? I feel like I've looked over the BCM plenty of times but haven't seen anything that stands out.