Tek-Tips is the largest IT community on the Internet today!
Members share and learn making Tek-Tips Forums the best source of peer-reviewed technical information on the Internet!
-
Congratulations Chris Miller on being selected by the Tek-Tips community for having the most helpful posts in the forums last week. Way to Go!
BCM50 with PSTN lines on external redirection.
- Thread starter Scottg30
- Start date
- Thread starter
- #3
Again, Allow Redirect must be set for Y on the extension.
When you press F84 from the phone it asks you for a line out. This depends upon your configuration. You may have to select the intercom if you have a PRI. Enter a 9 or the destination code that you dial to make a call out, then enter the telephone number. Then select the line that you want to redirect. F#84 removes the redirection.
SHK Certified (School of Hard Knocks)
When you press F84 from the phone it asks you for a line out. This depends upon your configuration. You may have to select the intercom if you have a PRI. Enter a 9 or the destination code that you dial to make a call out, then enter the telephone number. Then select the line that you want to redirect. F#84 removes the redirection.
SHK Certified (School of Hard Knocks)
- Thread starter
- #5
Thanks again, but i have tried this with Crane Tech and they nor i can get it to work. It is only PSTN coming in and not pri. i am doing the following;
a) From the handset key in Feature 84
b) The handset displays ‘Select Line Out’
c) Press Intercom
d) Key in external number including access code ‘9’ (where used)
e) Press OK to confirm (or Hold where OK cannot not displayed)
f) The handset displays ‘Select Line(s)’
g) Press the key programmed with the Target Line or key with line programmed
h) Press OK to confirm (or Hold where OK cannot not displayed)
This then holds the redirect, but the phones do not redirect. They just keep ringing in the office...
a) From the handset key in Feature 84
b) The handset displays ‘Select Line Out’
c) Press Intercom
d) Key in external number including access code ‘9’ (where used)
e) Press OK to confirm (or Hold where OK cannot not displayed)
f) The handset displays ‘Select Line(s)’
g) Press the key programmed with the Target Line or key with line programmed
h) Press OK to confirm (or Hold where OK cannot not displayed)
This then holds the redirect, but the phones do not redirect. They just keep ringing in the office...
acewarlock
Technical User
Are you trying to redirect 1 Line or all Lines or are you trying to redirect just 1 phone?.
If I'm trying to redirect all lines somewhere else, I use F4 to Call forward the Main Phone that has all the Lines on it and make sure ine Redirecttion is (YES) on that phone.
To activate hit Call Forward button enter 9xxxxxxxx.
Why change the engine if all you need is to change the spark plugs.
If I'm trying to redirect all lines somewhere else, I use F4 to Call forward the Main Phone that has all the Lines on it and make sure ine Redirecttion is (YES) on that phone.
To activate hit Call Forward button enter 9xxxxxxxx.
Why change the engine if all you need is to change the spark plugs.
- Thread starter
- #7
No, the setup is all 4 lines ring all 4 phones, all phones have the pstn lines associated with them. Therefore i can't F4 the phone. I am trying to divert the main number out on 1 line. So line 1 takes the first incoming call and then redirects back out on line 4 to the new destination.
Thats all.
Thats all.
acewarlock
Technical User
Make 1 phone the prime for all Lines and that phone will control all lines for Call forward.
Why change the engine if all you need is to change the spark plugs.
Why change the engine if all you need is to change the spark plugs.
acewarlock
Technical User
I guess your not understanding what I said, I do this a 60 sites and it works al the time.
Assign all line the same Prime phone.
Add a Call forward button to it (f4)
Make sure Line redirct is allowed for the Prime phone
Hit CFW Button and enter your accesscode uasually 9 and the number and as soon as you do that the phone will dial that number to confirm that it is set right.
We usually have 8 Lines at each site and make 2221 the Prime phone and about 8 other phones also hvae the 8 Lines on them. We just use 2221 to forward all the lines where ever we want.
Why change the engine if all you need is to change the spark plugs.
Assign all line the same Prime phone.
Add a Call forward button to it (f4)
Make sure Line redirct is allowed for the Prime phone
Hit CFW Button and enter your accesscode uasually 9 and the number and as soon as you do that the phone will dial that number to confirm that it is set right.
We usually have 8 Lines at each site and make 2221 the Prime phone and about 8 other phones also hvae the 8 Lines on them. We just use 2221 to forward all the lines where ever we want.
Why change the engine if all you need is to change the spark plugs.
acewarlock
Technical User
DigiteID: I was talking to Scotty30 reply. sorry you misunderstood my answer.
Why change the engine if all you need is to change the spark plugs.
Why change the engine if all you need is to change the spark plugs.
- Thread starter
- #15
Hi Guys,
I have tried this and it still does not work!!
the setup is 4 PSTN lines coming into a BCM50 with 4 phones. All lines are assigned to all phones. Thats it.
They want to be able to divert calls out if they go out of the office.
Please help
I have tried this and it still does not work!!
the setup is 4 PSTN lines coming into a BCM50 with 4 phones. All lines are assigned to all phones. Thats it.
They want to be able to divert calls out if they go out of the office.
Please help
Maybe I'm missing something. It is possible since I am going on 3 1/2 hours sleep today. Tell us step by step exactly what happens after you have redirected the line. For example, you have followed the instructions in your reply above and I call in. What happen exactly?
SHK Certified (School of Hard Knocks)
SHK Certified (School of Hard Knocks)
- Thread starter
- #17
When you follow those instructions, does it say <Programmed> in the display? Can you tell us step by step how you are setting this up? Include destination codes etc. but you don't have to give us the number you want to redirect to.
SHK Certified (School of Hard Knocks)
SHK Certified (School of Hard Knocks)
- Thread starter
- #19
I am configuring the 4 DN's 201.202,203 and 204 with lines 061-064 assigned to each phone.
I am then configuring each line with the prime set of 201.
i am then allowing re-direct on extension 201.
I am then forwarding the prime set to an external number (lets say 9123).
I am then going into global setting and changing the amount of rings on forwarding to 1 (just to test)
I then set F4 on the prime set.
when i phone in all phones still ring!!
what am i doing wrong?
I am then configuring each line with the prime set of 201.
i am then allowing re-direct on extension 201.
I am then forwarding the prime set to an external number (lets say 9123).
I am then going into global setting and changing the amount of rings on forwarding to 1 (just to test)
I then set F4 on the prime set.
when i phone in all phones still ring!!
what am i doing wrong?
- Status
Similar threads
- Locked
- Question
- Locked
- Question