BCM50 with FIOS

[zeldarnet]

I am trying to get a BCM50 working with Verizon FIOS phone service. I am punching the lines down on the first 4 pairs as indicated by the manual but the phones are giving me no lines available message. Could the fact that the system has (2) additional modules change the wiring for the RJ-21? Do the FIOS lines need to have additional configuration or hardware? I am able to log into the system with BCM Manager but do not seem to be able to find a map for the RJ-21.
I am network guy and have only maintained a single Nitsuko PBX which was many years ago.

 

[Khosher]

First of check the line with and analog handset to confirm they are working.

Have you got keycodes to enable the internal trunks ?
Have you provisioned the trunks ?
Have you given the sets access to those trunks ?

 

[zeldarnet]

First of check the line with and analog handset to confirm they are working.
I am able to make and receive calls from all lines.

Have you got keycodes to enable the internal trunks ?
All keycodes had already been entered when it was setup by Verizon in 2007. It was originally setup on a T1 but according to the owner they switched to POTS lines with no changes to equipment or configuration.

Have you provisioned the trunks ?
Sorry, but here is where I get lost. Where do I provision the trunks? What menu on the BCM Manager would tell me if they have been provisioned?

Have you given the sets access to those trunks ?
My ignorance continues to this question also.

I only agreed to help my client(friend too)to save him a few bucks on wiring, setting up his network and setting up his simple plug and play phone system. Unfortunately he had no documentation on the configuration including passwords or extensions. Thanks to the Verizon tech I did finally find the password written on the inside of BCM50 case so at least I can login to the system.

It seems like I am really close but I may have to admit defeat.

 

[zeldarnet]

I forgot to mention this was delivered to me at the office still on the mounting board ducted taped together in a total mess. So there could have possibly been some damage done to the system.

 

[Khosher]

Were these lines definitely working before you got it ?

 

[zeldarnet]

The FIOS lines are definitely working on a handset.

Am I correct in putting them on the first 4 pairs on the 110 block?

Can I check to see if the system sees the lines properly through BCM Manager?

Do I need to adjust settings for the FIOS signal?

I found this on another post which seems to match the manual.
Is this correct?

The main cabinet wiring chart:
Pair 1-4: CO 61-64
Pair 5-8: Analog Extension 233-236
Pair 9: NOTHING, useless, nada, blank...
Pair 10: Aux ringer
Pair 11: Page relay
Pair 12: Page Output
Pari 13: MOH
Pair 14-25: Digital Extension 232-221

I have a second RJ-21 coming from one of the (2) expansion modules and it is punched down on the right side of the block.

What should the wiring for this 2nd RJ-21?
Should it mirror Main Unit on the left side?

Also several phones are labled with extensions in the 240s.

 

[bluemr2]

Yes 1st 4 pairs are correct. What type of Module is the other 25 pair connected to? Sounds like a dsm16, correct? That's different then the main. Its 16 extensions (no lines) using the 1st 16 pairs (white blue through yellow blue) Element Manager won' let you know if they are connected. Assign lines 61 through 64 to an extension and see if you get dial tone on each.

 

[zeldarnet]

bluemr2-
Are the extensions in reverse like on the main unit?
Does it start with 249 and go down to 233?

On the Nitsuko system it does not matter which extension you punch the phones down on.
Do the BCM phones work the same way or do you have to punch them down on the assigned extension?

 

[Dasheen]

No they're not. Extension # depends on what was programmed or if left at default. Element mgr will show what they are.

 

[zeldarnet]

Okay, so I have (4) known good lines punched down on the first 4 pairs(61 thru 64) of the block.

I still I do not have dialtone on what appears to be a functioning extension on a T7208.
I get the message "No free lines" when I hit 9 to get a line.

What do I check next? As in what menu under BMC element do I check.
Like Telephony>Lines>Active Lines or Telephony>Lines>Target Lines

 

[tech1979]

First make sure under Telephony>Lines>Active Lines you see lines 61-64 and check to see if the Line Type for each of those lines is set to Pool A. Make sure also if you see any other lines say Pool A to change it to something else, like Public.

Next go to Dialing Plan>Line Pools and make sure Pool A is set to 9. If not it's possible that 9 is set under Dialing Plan>General, External Code.

Also make sure that the set you are using has Pool A access by going to Telephony>Sets>Active Sets and click on your extension. Look at the bottom and click the Line Pool Access tab and if you don't see Pool A.. add it.

 

[zeldarnet]

Lines 61-64 appear to be in Pool A. All others are in Pool:BlocB.

Under Dialing Plan>Line Pools, Pool A has a blank access code and I can not change it to 9.
Under Dialing Plan>General the External code is set to None with 6,7 and 8 as options in the drop down.

All sets seem to have Pool A set under them along with BlocB.

Here are a few screen shots:

http://s970.photobucket.com/albums/ae185/Felix_Blowers/BCM Project/

 

[Dasheen]

9 is being used elsewhere. possibly as a destination code under routing.

 

[BombOne]

verify the keycodes, make sure you have internal analog trunk keycode, you need that to make lines 61-64 to work does one of the expansion cabs have a trunk mod in it? you dont need a keycode to make those trunks work as long as you have the expansion keycode. if they switched from T-1, the may have took out the t-1 module and put in a trunk module.

 

[telcodog]

This is a pretty simple problem to determine the cause of. If you are incapable of determining whether a few analog trunks work on one of these things, you would be better served by calling in a vendor with properly trained technicians. That's why we're around!

Once they show up, go ahead and watch what they do and ask questions. Most techs don't have a problem with that.

 

[zeldarnet]

telcodog -
Thanks for your input but I am attempting to help a friend/client with their BCM50 in hopes to keep their costs down.
This company is just starting up after a fire destroyed most of their office.

I did finally figure out that this system was configured for a PRI line and not standard analog trunks as I was led to believe. I was able to place a call by routing the lines straight to an extension.
Now all I have to do is change the configuration from PRI to analog.

 

[BombOne]

look under dial plan, look at routs, find the rout that uses pool a, if there is one, if not make one. then look at destination codes, find the ones that start with 9, change the route on them to use the route that has pool A assigned to it. I am assuming 9 because of an earlier post that says 9 is used for something.