BCM50 Show Speed Dial Name on Caller ID

[psufan513]

Hello,

We have two separate BCM 50s at two of our facilities. One of them seems to be pulling the Speed Dial name and displaying it for caller ID on incoming calls. I have been trying to duplicate this on our newer BCM 50 but cannot find any settings to do this. It would be useful to change some of the caller ID names. Can anyone help?

Thanks,
PsuFan

 

[snowman50]

Go to speed dial and set the name
At the top of the page set the number of digits to match, default 8 .

 

[psufan513]

Yes I already have these settings. What does CLID match digits do? Do you think this caused by PRI lines vs analog? Our PRI setup doesn't do the speed dial CID, analog does. They have the same speed dial numbers, names, and CLID digits.

 

[Firebird Scrambler]

The CLID match digits will look for e.g. the first "8" digits received from the exchange. If it matches, then it will display the name found in the system speed dial list.
Does your BCM trunks support CLID at this site?.

All the best

Firebird Scrambler
Meridian 1 / Succession and BCM / Norstar Programmer in the UK

http://www.linkedin.com/in/davidbromley

If it's working, then leave it alone!.

 

[psufan513]

Are you sure it's not the last 8? In both cases, we use 9 to dial out, so both speed dials start with 9[NUMBER]. Also what if there were multiple numbers that were the same except the last digit. We see the CLID name from the phone company currently, so CLID is working. It does get the number too (seen in the bcm monitor and 811).

 

[Firebird Scrambler]

Try changing the CLID to a lower number to see if it catches any names in the speed dial list.

All the best

Firebird Scrambler
Meridian 1 / Succession and BCM / Norstar Programmer in the UK

http://www.linkedin.com/in/davidbromley

If it's working, then leave it alone!.

 

[psufan513]

I tried 7, 6, 4, and none CLID length. Didnt work. I also changed the facility and removed the 9. However it does work at our other facility with the 9 prefix (and 8 CLID match). It even shows up in the BCM monitor with the speed dial alpha tagging. The only difference I can see is having analog lines vs PRI. Does anyone do speed dial alpha tagging with PRI?

 

[Firebird Scrambler]

I have a BCM 50 version 2.0 with 3 analogue lines and the CLID works fine on all three of them. My recent 3rd line is a SIP device that slows CLID OK.

All the best

Firebird Scrambler
Meridian 1 / Succession and BCM / Norstar Programmer in the UK

http://www.linkedin.com/in/davidbromley

If it's working, then leave it alone!.

 

[psufan513]

I mean does anyone do Alpha Tagging via Speed Dial with PRI lines.

 

[snowman50]

So you are already getting the NAME from the phone company.
Does this mean you don't receive the number

I am uk based and we don't get the name just the clid off the incoming number.
The speed dial looks for the incoming number .
If there is a match off the digits then it pops up the name stored in the bcm speed dial list

 

[psufan513]

Both locations get both name AND number. One BCM uses the Speed Dial name (if match) (that has analog lines), the other with PRI lines uses the network name all the time.

We would like to use Alpha Tagging via Speed Dial because we get a lot of "WIRELESS CALLER" and "OUR COMPANY NAME HERE" as CLID names from the network. Even the company cell phones are unidentifiable vs company facility land lines.

 

[psufan513]

See picture, it even shows in the BCM monitor (on the analog setup):

 

[snowman50]

Should have asked
What version is the bcm50

Alpha tagging is only on later version
Not on rel 1, rel 2
I think ugh started on rel 3.

 

[snowman50]

Ah

Just saw it on bcm screen shot
You have bcm50 rel1

Hard luck it won't work

 

[psufan513]

The screen shot is the one that has WORKING Alpha Tagging. See red captions.

 

[snowman50]

Taken from the bcm network guide


Lines that provide name and number CLID, such as PRI lines, use that name for display, rather than the alpha tagging feature.

Hope this helps

Alpha tagging was introduced with later systems.

 

[psufan513]

I saw this, but its not accurate, as well as other documentation I've read about assigning DN Line Access and selecting Caller ID Set to enable Alpha Tagging. I have a BCM system that receives name and number CLID from the lines, and it does use Alpha Tagging where applicable. And it has no DN line access, it uses the routing table.