Hi
We've recently moved from using a broadcast hunt group for our front line answerers to a rotary hunt group after finally getting my boss to acknowledge that having 4 people jump and dash for the phone and get disturbed from work wasn't productive everytime the phone rang.
However, I'm unaware of any method to remporarily remove someone from the huntgroup e.g. away from desk, lunch time, day off or whatever. I initially though do not disturb was the feature to go with, but on a quick test, all that does is turn the ringer off - the call apparently still being offered to the same phone first.
Secondly - is there a way to use hunt groups as part of scheduled services? We have a couple of part time staff who answer calls in the morning (typically busiest phone time), but with a rotary group this causes problems in the afternoon (of course, if there's a good answer to Q1, then that can suffice for this as well at a stretch - I can beat the routine into people easily enough!).
Many thanks all.
We've recently moved from using a broadcast hunt group for our front line answerers to a rotary hunt group after finally getting my boss to acknowledge that having 4 people jump and dash for the phone and get disturbed from work wasn't productive everytime the phone rang.
However, I'm unaware of any method to remporarily remove someone from the huntgroup e.g. away from desk, lunch time, day off or whatever. I initially though do not disturb was the feature to go with, but on a quick test, all that does is turn the ringer off - the call apparently still being offered to the same phone first.
Secondly - is there a way to use hunt groups as part of scheduled services? We have a couple of part time staff who answer calls in the morning (typically busiest phone time), but with a rotary group this causes problems in the afternoon (of course, if there's a good answer to Q1, then that can suffice for this as well at a stretch - I can beat the routine into people easily enough!).
Many thanks all.
