BCM50 Rls 3 with CANON IR 7100C fax

[crayoute]

Hi Folks,

I have a BCM50 Rls 2 with CANON IR 7100C fax behind a ATA module. There is a very strange trouble: I can not send fax from this fax but I can received them. When I try to send a fax, I don't have the tone on the line. When I replace the fax by a analog phone, I don't have the problem. The ATA2 has been already changed and tested with another BCM and it is working.
I can not resolve this issue.

Many thanks for your help.

Crayoute

 

[endlesswinter]

if you can dial out from a phone then the problem is in the fax, maybee you need to insert a puse after you dial 9.

 

[acewarlock]

How is the phone number getting to the fax, is it a DID number?




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[crayoute]

Thanks for your answer. The fax uses a DID.
We have tested with a Brother MFC8860, and we have the same problem. We have worked with Canon thinking that the problem was a configuration of the fax. But the problem is the same.

Thanks.

Crayoute

 

[Deweyhumbolt]

Is this POTS or PRI? You can add secondary dialtone on the PRI after the dest. code "9".

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