BCM50 - relasing call when AA/CC answer

[Murksel]

Hi guys,

got an analogue line set up to be answered by Auto Attendend (problem's the same when using Contact Center). When AA is answering and the caller hangs up while AA is talking the line is not released for another 2,5 to 4 minutes.

As far as I read it the trunk mode should be changed to supervised disconnect but only got Loop Guarded/Unguarded/Earth Calling - last one's hilariolus ;o).

So kinda stuck there - any idea?

 

[DBrewsky]

Make sure you have the following:

1) Disconnect Supervision on the trunks set to YES
2) That your telco provider is sending the disconnect notification

 

[Deweyhumbolt]

Is that Euro equipment? I think I heard a Brit say Guarded was the equivalent of DS.

Adversity is Opportunity

 

[Murksel]

Yes it is indeed, gonna try Guarded again. Thanks guys.