BCM50 Networked, Call Center Application & 6.0 Installation / Programing Manuel

[serenityclub]

Can multiple BCM50's be networked together on the same site with Centralized voice mail to provide a larger local site using digital sets?

For a BCM50 6.0 we are trying to set up a Auto Answer feature that will answer a DID line advise the caller all the agents are buy and then provide a progress report or let thme know how long their expected wait time is or what place they are in line and then if the caller is waiting for ( X ) amount of time the would have the option to stay on hold or leave a voice mail message.

Is the BCM50 able to do this with lets say a single Call Center license seat or is something different needed. We don;t need any comlicated statistics maybe just a simple CDR.

Also, I have scoured the internet and even the Avaya site and I am unable to find a complete installation, programing and configuration manual for the BCM50.

Thank you for your help!

 

[cook1082]

For the manual using your browser put in the IP address and all the docs are there plus S/W.

 

[serenityclub]

Thanks I will look there.

 

[cmawbey]

This is a good resource

http://pbxbook.com/bcm/