BCM50 Loud continous ring tone on incoming calls

[sir_stewart_wallace]

Hi,

We have an issue with a BCM50 in the UK where the incoming calls ring exceptionally loud with a continuous ring (as opposed to classic 'ring ring') for around 30 seconds if unanswered, which then halts despite caller still ringing.
I manage various voice systems for a large building services group, and we are migrating sites to a Mitel solution, but this site is not due for upgrade for several months, and our maintenance support has lapsed recently, leaving me with no support for the system.
We do not have remote access or system manager onsite so I am extremely limited in what I can do, but in the first instance I would like to know:

a) Has anyone come across a similar issue before

b) What are the potential, or likely risks of powering down the system and forcing a restart.

I would be grateful with any advice or assistance with this, the BCM is not a system I've worked with in the past, my knowledge is with Alcatel, Toshiba, Avaya and Mitel.

 

[curlycord]

I have heard of one set only, cannot recall fix but it wasn't a BCM replacement.

If the Hard Drive is in bad shape then you risk it will not come up.
Bring a BCM Multidisk and keycodes on file just in case, or just hope for the best.
Backup the BCM then reboot.

Is this just one set? or just one line?
Possibly the Trunk ports are damaged, try a spare if any.

Also try a restore but select "From Factory Default", uncheck all but "Telephony"
Once that is done then do another restore but this time from your backup file.

Outta ammo!


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[sir_stewart_wallace]

Thanks for the reply.

It seems to happen on all sets configured for incoming calls, so the point you make regarding the trunk ports could be relevant.

With regard to the hard drive, I think it may be on the way out as you say, trouble is I won't be visiting site as it's across the water in Northern Ireland and I was hoping against hope we could get a quick fix I could get site to do themselves, but I knew it would be unlikely.

It's the businesses fault for letting our maintenance lapse before replacing, something like this was always likely to crop up, however I know it's been difficult to get support for legacy systems that are already destined for replacement, there's no incentive for anyone to take them on in the hope of upselling.

Again, appreciate the response

 

[Firebird Scrambler]

Well, I'm in the UK and I haven't come across that kind of problem before. If the system uses ISDN lines then it can be remotely accessed. I'm guessing that you have tried a reboot of the BCM 50?. It might be wise to find out the software and patching levels.

Firebird Scrambler

Nortel & Avaya Meridian 1 / Succession & BCM / Norstar Programmer

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