Hello!
I do apologize if this question is extremely basic. I've found searching through these forums so exponentially helpful as I'm learning most of this on the job, but I'm unable to find the answer to this question and wondered if I could get some input! Thanks in advance.
Currently I have 8 phones set up in a small business, and two primary incoming call types (sales or lessons). I have 5 phones answering DN #227, which is a phone we basically don't use except to re-route the lesson calls via answer DN. I have 4 phones answering DN #225 which is actually also one of our primary phones - these are all sales calls. I also have direct extensions in our phone tree to all other phones.
I'd like to be able to switch over to hunt groups, but I'm not 100% sure I'm understanding correctly and I don't want to f*%k it up unintentionally. What I want to be able to do is set it up so that in our phone tree I can have the customer choose lessons or sales (or each direct line). I want lessons to ring on one phone first (we'll call it 224), and after one ring, also start to ring on 4 other phones (we'll call those the "general answer phones"). I want these calls (if not answered) to overflow to the mailbox on phone 224. I want all sales calls to ring on all 4 "general answer phones" at once, overflowing to the main mailbox.
How I understand it, I can set up a hunt group for "lessons" that is set to "broadcast", if busy "queue", queue timeout "60", overflow "224" with the hunt group members being the main lesson phone (224) and the 4 general answer phones. This doesn't give me priority to the main lesson phone, but that's fine. Does it otherwise work?
I would do the same for "sales" but overflow to general VM.
Can you please let me know if I've misunderstood, or if there's an easier way to do this? I'm sick of losing two buttons on my general answer phones (due to the fact that they're set to "answer DM"), not being able to call my main sales line directly, and having to rename my mostly unused phone (227) as "lessons" (which causes confusion when anyone actually tries to use that phone). I am sure there must be an easier way to set it up!
Thank you again,
Jeanine
I do apologize if this question is extremely basic. I've found searching through these forums so exponentially helpful as I'm learning most of this on the job, but I'm unable to find the answer to this question and wondered if I could get some input! Thanks in advance.
Currently I have 8 phones set up in a small business, and two primary incoming call types (sales or lessons). I have 5 phones answering DN #227, which is a phone we basically don't use except to re-route the lesson calls via answer DN. I have 4 phones answering DN #225 which is actually also one of our primary phones - these are all sales calls. I also have direct extensions in our phone tree to all other phones.
I'd like to be able to switch over to hunt groups, but I'm not 100% sure I'm understanding correctly and I don't want to f*%k it up unintentionally. What I want to be able to do is set it up so that in our phone tree I can have the customer choose lessons or sales (or each direct line). I want lessons to ring on one phone first (we'll call it 224), and after one ring, also start to ring on 4 other phones (we'll call those the "general answer phones"). I want these calls (if not answered) to overflow to the mailbox on phone 224. I want all sales calls to ring on all 4 "general answer phones" at once, overflowing to the main mailbox.
How I understand it, I can set up a hunt group for "lessons" that is set to "broadcast", if busy "queue", queue timeout "60", overflow "224" with the hunt group members being the main lesson phone (224) and the 4 general answer phones. This doesn't give me priority to the main lesson phone, but that's fine. Does it otherwise work?
I would do the same for "sales" but overflow to general VM.
Can you please let me know if I've misunderstood, or if there's an easier way to do this? I'm sick of losing two buttons on my general answer phones (due to the fact that they're set to "answer DM"), not being able to call my main sales line directly, and having to rename my mostly unused phone (227) as "lessons" (which causes confusion when anyone actually tries to use that phone). I am sure there must be an easier way to set it up!
Thank you again,
Jeanine
