BCM50 Holidays / # of rings before AA

[Selfdestruct]

I've been trying to configure our BCM50 so that the system does not ring on holidays but I have not been able to find what setting determines this.

Right now it rings completely 4 times then on the 5th our message picks up.

On holidays I want it to instantly pickup as it does after 5pm on normal work days



Would anyone be able to offer any insight on this ?

 

[richiejames]

Not sure if you can configure this using a deskphone, but you can by using Callpilot Manager software, on a PC connected to the same network as the BCM50. You can download CallPilot Manager from the BCM50 itself, by opening the IP address of the BCM in your PC's browser (might be

http://192.168.0.200)

Open CallPilot Manager, click on Auto-Attendant, and scroll down to the relevant line (which will say "auto-attendant" as the answer mode). Click on the table next to this.

Familiarise yourself with this table, which lists 4 different time periods, with the relevant greetings (and trees) which "kick in" at these times, listed above. The greeting and tree which are listed under "non-business" are probably the ones which you would like to use during holidays, assuming this corresponds with 5pm onwards, on the table.

(You can explore what the corresponding greetings and trees are by returning to the main menu and going to "Autoattendant -> Company Greetings", and "Custom Call Routing". You might only have 1 greeting in use, with 2 trees: one for business hours, one for out-of-hours.)

You can now set up holiday dates by going to "Auto-attendant -> Holidays". Click "add", and just choose the same Greeting and Tree which are normally in use overnight, and set them in all 4 time periods so it stays the same all day. It doesn't really matter what the times are set to if you're using the same one all day. Then when the holiday is over, the phone will return to ringing as normal, from the time set in the first column of the table above.

Hope that makes sense - I'm no expert, but I've just done the same with our BCM50.

 

[Selfdestruct]

Yes I've been playing with the AA settings on my computer

we only use 1 greeting whether holiday or after hours. Trying to figure out what setting makes it automatically pick up as it does right at 5 when we close.

I have the schedules all set to 12:00 AM on the holidays which I've read will force that 1 greeting to play all day

 

[richiejames]

I think the actual setting to change the number of rings before pickup is somewhere within the Business Elements Manager software.

However, your BCM already has an after-hours senario programmed in, so I guess you just want to copy this senario to your holiday days. I'm guessing that in the Auto-attendant table described above, your after-hours times must have a different numbered "CCR Tree" to your daytime hours? So even though your Greeting is the same, the two CCR Trees will differ in a way which points to zero number of rings after-hours.

This is the only way I know to make the BCM behave differently at set times of the day... unless there is another application which can also control this, or a way to program it from the deskphone itself - hopefully a more knowledgeable user than myself will contribute!

 

[cook1082]

You can use the ringing service in the phone system to make it pick up on one ring. You would put a button on the receps phone and push on and push off.