BCM50, CallPilot, Old Name is retained on Extention 1

[phin1525]

When a new employee takes a desk, we simply edit the extension for their phone lines and change the name. But the call display internally still shows the old name when they talk to other people in the office. Its as if the Dababase is not refreshing, or is it a phone issue. Not sure what to do next? Suggestions? Thanks.

 

[jsaad]

are you using element manager or call pilot manager to make these changes?

 

[phin1525]

She's using Element Manager.

 

[phin1525]

She uses both, but they both end up taking you to the same screens.

 

[curlycord]

Element Manager to change display name
CallPilot Manager to change full name of mailbox user.


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curlycord

http://www.curlycord.com

 

[phin1525]

Element Manager just takes you to Callpilot to manage mail boxes. Is there another area in Elements where you would change the display name?
I'm not sure where the old name is getting pulled from?

Thanks for your help

 

[phin1525]

Hey thanks we figured it out. It was in the Elements. Thanks for your help.

 

[SeeD441984]

Just in case, be sure that the extension number its right (Feature *0). And that the name has no more than 7 characters.