BCM50 callpilot manager fails to launch

[ArrJay21]

BCM 2.0.2.05e. When I click on "Launch Call Pilot Manager" nothing happens. Voicemail is up and answering calls. ANy ideas??

 

[morgansdad]

If you connect to a newer BCM and download the "New" Element Mgr. all should work correctly. I had this problem before and thats what fixed it. Good luck.

 

[ArrJay21]

Why do you have to say stuff?

 

[Crowtalks]

You could also try browsing to the BCM50s IP and add /CallPilotManager to open your Call pilot, I.E. xxx.xxx.xxx.xxx/CallPilotManager

 

[Bitonti]

Has anyone found an answer to this? Im having the same issue and I have the latest EM. I can access it fine through a set.

 

[Crowtalks]

Make sure you not only have the newest element manager but you have the correct new element manager.

I have found out there is a definite difference between the 400 4.0 manager and the 50 2.0 manager, especially when it comes to voicemail and patching.