Sorry for the long delayed reply.
To clarify things here's what I have programmed and what's happening:
2 greetings have been recorded under "Company Greetings". #1 is the "Hello thankyou for calling" for normal hours and #2 is the "we are currently closed" for non-bus hours.
A recording has been made for CCR tree #1. My issue is that when you dial in, the BCM picks up and the Nortel lady says "the person you have called is not available" then proceeds to play the greeting for the CCR tree. It never plays the company greetings even though they are selected in the greeting table.
Beyond that, during the playback if you select nothing during the CCR tree prompt, it ends up dialing the prime set. I would rather have the AA boot the caller.
Hopefully that clarifies the issue. I am really starting to wonder if has something to do with how the BCM is handling the call on the incoming VoIP trunk.