BCM50 CallPilot Cannot F985, F986, prompts for Pswd: 2

[Stacyjo5]

Newly installed BCM50 (2.0) - Weird problems

1 - Press F986 to transfer caller to voicemail system then prompts for password
2 - Press F985 to see voicemail DN - prompts for password
3 - Cannot for the life of me get the lines to answer with the correct greeting tables, CCR trees, etc.

I have a BCM50 at my office, all of the above works like a charm - Any ideas?

Thanks in Advance
Stacy

 

[Crowtalks]

Dig out your BCM 50 Installation Checklist and Quick Start Guide that came with the system.

It has the default passwords for sets and VM in there.

 

[Crowtalks]

Actually, it would be better to plug into the OAM port and access it using elements manager and do your VM programming from there.

 

[cook1082]

This is not a programing issue.
Is the 50 in your office the same version that you installed.Check the patches.

 

[Stacyjo5]

No, I do not have the same version in my office. I talked to some of the Nortel guys and apparently there are no known issues that would case the feature codes to act up. I am going to try a reinstall and see what happens.

Crow - It is not that I do not have the system passwords, it is the fact that whenever you do any F98x codes it treats it like a F981.

Thanks
Stacy

 

[Crowtalks]

Sorry, I misread your post, Stacy

 

[dollyt]

Can someone tell me what the login is for Callpilot on the BCM 50? I know you enter SETNNA somewhere but cannot get it to work. Also, how do you reset the password for the Callpilot in the BCM 50?
Thanks for your help.
DT

 

[FuturistechComm]

Dollyt-

Should be Feature 983, user = setnna, pass = config. If the vm hasn't been initialized yet try just 266344.

Reset = Feature 985, 9, then enter = resetsmpswd.

Jason Foulds
Futuristech Communications

http://www.futuristechcommunications.com

 

[Stacyjo5]

Well, I did a level 2 reset, restored the telephony data and added the callpilot data by hand and everything seems to be working fine now.

Thanks fo the help!

 

[dollyt]

I am working on an end-user training document and need the button symbols for the T7316 Series Phones. I need to be able to paste a copy of the Release, Feature, Hold, Volume Control, Handsfree buttons, etc into my document and cannot seem to find the symbols except for a PDF file which will not allow me to copy these symbols.
If anyone has the symbols in a format I can use, please let me know.
Thanks so much,
Dolly

 

[acewarlock]

dollyt
Don't ask a new unrelated question in someone elses thread, start your own.