Customer has BCM50 with Call Pilot. Whenever they turn on the night mode callers hear the greeting but they cannot break the greeting when they try to press any extension or digit on their dial pad. I shut down system and powered back on but trouble not cleared. I was thinking of re-installing the Call Pilot data base but before I do does anyone have any other suggestions on what would be the next step?
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BCM50 Call Pilot Auto Attendant 2
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Hawks, the main console (Target #133) and several other extensions have target lines pointed to them and they do ring accordingly. I created CCR Tree 1 and tried pressing digits after the CCR tree home menu came on and still having same issue where any digit I enter on my dial pad the greeting keeps playing. I have notified their service provider to check their DTMF settings but as expected they have not called me back.
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Hello curlycord, Hawks, allworxguy, cook1082 and snowman50. Turns out the problem was with the customer's service provider not recognizing the DTMF signaling. Their Adtran was the culprit. There are still some digits not being recognized but at least their provider is aware of it. I want to thank all of you for your guidance.
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