BCM50 Automated vs Live Attendant Help 1

[MikeBrinkerhoff]

I looked through the forum and couldn't find this problem - if it's a duplicate I'll be happy to look to the original question!

I have a BCM50 with 7 incoming lines. During business hours the boss wants our receptionist to answer the lines as often as possible, but if she's on the phone, the auto-attendant can take over.

I set this system up about 18 months ago, and the details have gotten very foggy. Yesterday I had one of those "this problem has been here forever but I am just bringing it up for the first time" meetings, where I was told that at least part of the time, if the receptionist is already on the phone, incoming calls are going directly to her voice mail rather than the auto-attendant. I was unable to recreate this consistently, but have intermittently run into it today.

Anybody running a similar setup care to share how your lines/sets/auto attendant are setup?

Thanks!

-mike

 

[cook1082]

All the lines you want to be answered by AA should be assigned to a greeting table in call pilot line admin. And check that the recept's phone is not set to FWD busy in set programing.

 

[MikeBrinkerhoff]

THANK YOU!!!

I had everything set correctly except the FWD Busy. And upon reading your reply it was head-smack time, it was so obvious!

Thanks again!

-mike