Hi All!
I'm trying to configure my auto-attendant to answer a Target line - I'm sure I've had this working previously, but need to test on a target line before adding it to the physical lines we want a message playing on (we have some PSTN's at this site which we don't want to lose the numbers of currently, but are paying redirect charges atm, so want to encourage people with a message to update their phones!).
The Target line is 139, I've added it as an Auto-Attendant answered, 2 ring line in the Callpilot Manager. I have configured that to point at a CCR, which then plays a message and transfers the call to the hunt group.
However when I ring it, I get a busy tone. The Target line has no Assigned DN's, and no Prime Set. If I set the Preferences in Element Manager for "If Busy" to "to prime" it transfers the call, but it plays a message before this. If I add the Voicemail DN (375) to the assigned DN's it still doesn't work.
Slightly tearing my hair out here... what am I doing wrong!
Cheers!
Alex Threlfall
Cyberprog New Media
Telecoms, Networks, Hosting, Alarms, CCTV etc.
I'm trying to configure my auto-attendant to answer a Target line - I'm sure I've had this working previously, but need to test on a target line before adding it to the physical lines we want a message playing on (we have some PSTN's at this site which we don't want to lose the numbers of currently, but are paying redirect charges atm, so want to encourage people with a message to update their phones!).
The Target line is 139, I've added it as an Auto-Attendant answered, 2 ring line in the Callpilot Manager. I have configured that to point at a CCR, which then plays a message and transfers the call to the hunt group.
However when I ring it, I get a busy tone. The Target line has no Assigned DN's, and no Prime Set. If I set the Preferences in Element Manager for "If Busy" to "to prime" it transfers the call, but it plays a message before this. If I add the Voicemail DN (375) to the assigned DN's it still doesn't work.
Slightly tearing my hair out here... what am I doing wrong!
Cheers!
Alex Threlfall
Cyberprog New Media
Telecoms, Networks, Hosting, Alarms, CCTV etc.