BCM50 6.0 scheduled backup does not work

[T852936CAW]

Hello, I have a recently installed BCM50 6.0 that I would like to have a backup on a weekly basis every Sunday evening to a network folder. I have set up my network folder correctly and can perform an immediate backup successfully. When I add the scheduled backup with the same network folder parameters, select my day and time of backup, I complete the scheduled backup test succesfully. When the backup test was completed, a .nortel file was created in my network folder. When the scheduled time arrives, the backup never occurs and no .tar file is created in my network folder. Why is the backup not working? Is there a step that I am missing or overlooked?

 

[T852936CAW]

I have also tried to delete and then add the scheduled backup again with no success. I have tried each occurance (once, daily, weekly and monthly) with no success as well. Would a reboot of the BCM50 be required?

 

[gberger]

Can the network drive be off on weekends?
Try a schedule backup on the same network folder during the day while you're on site and see if it works.

 

[T852936CAW]

Yes, I tried the scheduled backup today during business hours while the network drive was operational. I tried every different occurence (once, daily, weekly, monthly) but each was unsuccessful. I also deleted each scheduled backup in case there was some sort of corruption. The immediate backup works fine. Checked the alarm logs and see the immediate backup, but don't see the scheduled backups. I don't know what the problem is, strange.

 

[cmawbey]

have you tried a scheduled backup to the USB drive....
if that works it would point to your network....

worth a shot

 

[T852936CAW]

No I haven't tried a scheduled backup to the usb drive, but I will give it a shot. I will post my results when completed, thanks.

 

[cmawbey]

are you patched up to date ??

and using the current elephant Mangler...

 

[T852936CAW]

Gibblett, under software history, my current system software version is 10.0.1.03.125 and (2) patches have been applied. 1)BCM050.R600.CORE-TELEPHONY Version 12-2 and 2)BCM050.R600.SU.System Version 003.201101-2. I am using Avaya Business Element Manager Version 62.0.0. I am not sure if there are any patches that I should install.

 

[T852936CAW]

I have also verified that a scheduled backup to the BCM and to a USB device does not work either. I can however complete an immediate backup to the BCM, USB device and to the network drive.

I was on site at another location yesterday with an SRG50 and the scheduled backup to the BCM and USB devices works fine. Maybe a patch is needed, any suggestions? Thanks.

 

[gberger]

Patch it to the latest.

 

[ccarmock]

I do have a BCM 50 R 6 backing up weekly to a network folder this has worked through all patch levels of R6 to current (system 006), so it does work on Rel 6.

In yoru network folder name did you specify the full UNC path ie \\servername\share

Also make sure the BCM can resolve the server name So I sugegst don't just specify the server name only but specify the fully qualified name - ie not \\server1\share, instead use \\server1.whateverdomain.com\share

Also you need to ensure teh BCM's DNS is pointing to a valid DNS server that can resolve that name,
lastly check the user id/password has full read/write access to the share

 

[cmawbey]

have you resolved this issue yet ???

 

[cmawbey]

install Desktop 001 & SU 6

that may well sort your problem

 

[T852936CAW]

Hello, was away the past week.

The issue still has not been resolved.

ccarmock, I have verified the network folder, username, password, and read/write access to share. It is funny how an immediate backup to the network folder works fine but the scheduled backup to the same network folder fails.

Gibblett, I am not sure what Desktop 001 and SU 6 refers to.

 

[ccarmock]

Desktop 001 and SU 6 are patch updates for yoru BCM. However I know this can be made wto work withtu them, as I have had scheduled backups runnign since rel 6 came out with no patches.

Is there any indication in the logs/alarm list of what happens when the schedule runs?

 

[T852936CAW]

ccarmock,

Thanks for the info. There is no indication of backups in the logs/alarm list for the scheduled backups.

After a successful immediate backup, there is an indication in the logs/alarm list.

 

[cmawbey]

You should always have the latest patches installed...so that the unit is up to date....

 

[eng09]

I guess the problem is with OS. You may want to try restoring the factory settings just for backup. You can select components to restore when you choose the Restore from Factory Default. Or the other solution is raising a ticket to AVAYA!

 

[cmawbey]

again i must stress you should patch it up to date... AVAYA will not get involved if the patches are not correct.

 

[T852936CAW]

Thank you all!!

We installed all the up to date patches and the problem was still unresolved. With everything up to date, we opened a ticket with Avaya and found that there was corruption in the scheduled backup files in the BCM. The files were restored and now the scheduled backup is working fine. Thanks again for all of your help everyone, have a great day!!