BCM450 Rls6 Message Waiting issue

[DigitelD]

The system is patched current. There are certain extensions that are not getting message waiting indication. One user had 10 new messages. Has anyone seen this?

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[cook1082]

Known issue. Was fixed with a Patch. But you say up to date on patches?

 

[DigitelD]

Yes, I have the R600.SU.System-011.201205 which I verified is the latest patch.

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[ECartman]

Got reports of the same issue last week. Its also patched to SU11. Reboot has cleared for me, well so far so good. I am half expecting it to return though. As cook pointed out, this was supposed to be resolved by a patch that was released a while ago.

 

[DigitelD]

I have a case open with Avaya.

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[ECartman]

Great, keep us posted man

 

[DigitelD]

Sure will.

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[curlycord]

Actually is was the last patch the DD mentioned that supposed to have fixed:

Software update BCM450.R600.VOICEMAIL-62
----------------------------------------
1. The Message Waiting Indicator (MWI)does not display intermittently
This improper behavior is caused due to delay in execution of semaphore
requests issued by voicemail to kernel. This update will correct the issue.
wi00955199


Guess it doesn't work as another post or 2 I think stating same.

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curlycord

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[DigitelD]

That doesn't exist on Avaya's website and it is included in the SU patch I have in the BCM.

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[curlycord]

To be clear that is taken from the Avaya site just now under the last patch SU11 which you have.

So they say they fixed it but seems like they did not, for some maybe but not all.

Seems to be a real hard ass issue with them where they cant fix it and keep it that way.









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curlycord

http://www.curlycord.com

 

[DigitelD]

This issue has happened to the wrong customer. They had a BCM400 that worked fine. Due to the Avaya acquisition we proposed a BCM450 and IP500. They chose the BCM450 and now there is this issue.

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[gberger]

I have that same issue with a Bcm450 R5 fully patched.The msg waiting lamp fail every few months and always right after a scheduled backup.
Scheduled backup is programmed "weekly" but Msg waiting notification fails only every 3-4 months.
A restart of the voicemail service fixes it.

So far Nortel/Avaya can't fix this issue...

 

[DigitelD]

That's interesting. This customer backs up daily.

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