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BCM450 rls 5.0 Intelligent Contact Center CLID routing

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CRIMobile

CRIMobile

Vendor
Jan 26, 2009
160
US
I have a BCM450 rls 5.0 with Intelligent Contact Center. I want to know if I can route incoming calls from different area codes to different skill sets. I have read where the "Intelligent CLID/ANI Routing Table" allows for you to input a complete 10 digit telephone number to route the calls but can you route the calls with just the Area code? If so do you put wild cards for the last 7 digits or just the 3 digit area code and nothing else? Also I see where you can change the priority of the caller, I guess you can have an incoming telephone number to bump to the front of the line ahead of the callers that are waiting in queue. Is this correct?
Thanks for any input,
 
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