number1telecom
Vendor
Hey guys,
Found a few posts about this but never really any straight forward answers.
Have a BCM 450 R6 (Avaya branded - not upgraded) with a DTM & a DSM32+ Module.
Installed at a customer site (out of state from me) with about 6 IP phones and 20 digital stations.
The issue is that several times a day the telephony reboots and the phones flash and come up and the unit will work again. Sometimes it lasts a couple hours without rebooting. Sometimes it reboots 3 times in a row. It has gone a whole day without rebooting.
The customer says he doesn't think it's the whole box that is restarting, just some of the applications especially the higher level services that run the IP phones and VM and all the telephone services.
I have attached a screenshot of the alarms page.
Things we have done:
All of the latest patches
Replace the HD (and tried patching the new drive after the problem persisted)
New Power Supply
I don't think it's a UPS or outlet problem. Per the customer "I tried plugging into an AC outlet and then into a protected outlet that is backed up by our DC plant, generator etc. – both produced the same result. There is a inverter that cleans the power but it’s already pretty clean when it comes into the building so there really shouldn’t be any difference."
We would like to see what the logs say but can't find the default password for the .tar files, does anyone have this password or a way to retrieve these logs?
Any help would be appreciated