BCM450 Forwarding Phone & Voicemail Ring 2

[adbaker]

I have two questions that I can't seem to find an answer to anywhere on our BCM450:

1) We have had an employee leave so we need to forward his extension to a manager before we hire someone new. Using the regular call forward internally, works perfectly. When calling into our primary number, it forwards to the correct extension (the manager) and if the manager doesn't pick up, it goes to the old employee's voicemail. Is there a way to "fully transfer" the call to the manager's phone and have the voicemail left on the manager's voicemail?

2) I was sitting in an employee's office the other day. Every time he receives a voicemail, he gets a call from 501 alerting him to a new voicemail. His is the only extension in the office that has that issue. I can't seem to find anything that would cause that issue.

Thank you in advance!

 

[cook1082]

1. Don't think you can change that on the extension forwarding but you can redirect his line in target lines to the managers number. Don't forget to use the access code before the number.
2.In his mailbox under admin,6, Notification is on and set to call his phone. Turn it off.

 

[adbaker]

Thank you Cook1082!

#2 resolve the issue!

I'm a bit unclear on #1. When I call into our main number, I dial the extension of the old employee. There isn't a dedicated line to each individual, it's just one general number for everyone.

In the BCM Element manager, I have Fwd No Answer and Fwd All set to the manager's extension. But it still tries to leave the voicemail on the old employee's extension.

Thank you again!

 

[jaxuser]

Have you tried putting the old employee's extension number as an alternate extension on the manager's mailbox?

I have never used this feature myself but it sounds like what you are looking to do. You probably have to delete the mailbox for the old employee so you might want to test it out on a dummy extension first.

maybe some of the BCM gurus could weigh in on this.

 

[adbaker]

That was it! Deleted the mailbox, added alternate extension! Awesome, thank you!

 

[jaxuser]

glad to know it worked!