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BCM450: Caller ID Settings 1

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Kanyin

Kanyin

IS-IT--Management
Jul 31, 2012
6
US
The company I work for is growing and we're running into a couple issues getting the phone system running the way we want to.

Problem 1: We have multiple websites and we want to be able to see line the customer called so our reps know how to answer the phone. As far as I know it's impossible to have one line show up with the customers Caller ID information and another line show the Hunt Group name. It's either all or nothing correct? When I make the change to Hung Group name it's per set and all further incoming calls will not have Caller ID information?

Problem 2: Customer Service reps would like the ability to control what outgoing Caller ID information is sent out from their set on the fly. Is there any way to do this? Is there any way to set up a prefix where say dial out with a 8 and it shows one outgoing CLID, dial out with a 7 and it shows another outgoing CLID?
 
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problem 1 you are correct as far as i know maybe someone else will chime in


problem 2, this is not possible. Outbound CLID is controlled by a target line which is extn specific not Line pool
 
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Do you have a PRI? If so then you can change the OLI info to whatever you want pending on your carrier. It's not something the average end user could change " on the fly " but a tech can change it in 5 minutes.

Jeremy J. Carter
Charm City Communications
Norstar. BCM. CS1000 Programmer
 
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norstarboy-

i believe what he wants is the user to be able to change it on an on call basis or to use destination codes to change clid

neither is possible.. sure they can load element manager on everyones machine and have them change the oli , but i dont think that is the best of options
 
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Ahhh I kinda started typing without reading his thread with more attention. I have never had that request before but maybe telco could help him out with his issue?

Jeremy J. Carter
Charm City Communications
Norstar. BCM. CS1000 Programmer
 
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phoneguy has it. I was pretty much just throwing problems out there that I've been dealing with for a while to see if anyone could come up with an answer. I believe we're resorting to multiple phones on reps desks. I just need to label which phone is for which website. Not the best solution but it will have to do.
 
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Look at replacing it with an eMetroTel. It can do the CLID manipulation any way you want it to and you can continue to use your existing Nortel phones and modules from the 450.
 
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telcodog,

I've noticed you have been recommending the e-metrotel quite a bit lately in some threads. I was just wondering have you been installing these ucx systems alot lately or did you just purchase one to mess around with. I too am very interested in the system and one thing I have been wondering is how does the bcm/gateway they supply when your running nortel phones connect to the ucx system? A patch cable or?? I know they have to connect somehow but their website and info about the system is still kinda bleak.

Jeremy J. Carter
Charm City Communications
Norstar. BCM. CS1000 Programmer
 
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I'm actualy a partner in a company that is a reseller for them. Out of all the SIP based systems out there we picked this one because it was specifically designed as a replacement for the Norstar/BCM line. Very appropriate as we move toward Oct 1.

The gateway they refer to is actually a converted BCM50. All you do is replace the BCM's hard drive with an SSD drive supplied by them and it turns it into the UCX digital gateway. Takes about 10 minutes to do it. In fact, when we do them, we give the hard drive back to the customer for safekeeping and offer to revert everything back to a BCM if they're not happy with the UCX (haven't had one take us up on it though). Once is powered back up, the OA&M port is still functional at 10.10.11.1 and the LAN 1 port is defaulted to 192.168.1.175/24. You just connect it to the customer network the same way you would the BCM. Just change the ip addressing to suit the customer's network. You can also connect the 2 expansion cabinets in the same way and pop in a couple of DSM32 modules and your good for 76 digital sets and 4 analog station ports. It's a SIP based box so for now you can't hook up analog or digital trunks directly to it. You have to use the appropriate gateways (they supply Mediatrix boxes for that) but it is optimized for SIP trunks.

The UCX50 is a small appliance about 8 inches square and 1 inch thick. It has a lot of connectors on it but the only one that is used for now is the ethernet connection. It has a default ip address of 192.168.1.200/24 and can be changed in about 10 seconds to suit your network.

This is one fantastic little box (they have 2 other models that go up to 450 users) but don't take my word on it. Ask others on here who have worked on them. Hopefully they'll say the same thing. The UCX50 was designed to be a direct replacement for a BCM50 in response to Avaya killing off the BCM product. This thing even has the Unistim drivers in it so every Nortel IP set ever produced will work on it exactly as it does on the BCM and can even be configured to look like it's connected to a CS1K. It is incredibly flexible in it's programming ability and can do about 90% of what an IP Office can do for about half the cost and no additional license fees. Everyone gets voicemail, FindMe/FollowMe, full featured conference bridge, Unified Communications, Dictation, Call Recording, the list goes on. Of course, you're not restricted to just Nortel phones. Pretty much any SIP based phone will work so the customer isn't stuck with having to buy proprietay hardware. Hell, it even supports Cisco phones, so all those people who got sucked into buying those systems can keep a large part of their investments.

What it can do is far too extensive to go into on here but getting documentation is pretty hard as they reserve most of it for their resellers. There is a certification program for it but you have to go through a reseller to get it and that's where the real documentation is.
 
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Care to send me information on it? I make all the tech purchases for a decently sized company.
 
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On a per call basis you can block your CLID with ONN Blocking Feature 819.
 
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What kind of info would you like? You can go to their website but I admit, it's pretty limited in the documentation you can get. What city are you in? I could probably get you in touch with a reseller.
 
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telcodog,

I guess my question still remains, when you replace the hard drive in the bcm with their ssd drive and in return lan 1 gets a different ip
address which I assume you do your programming through then what or how does the ucx 50 come into play? Do you just perform certain programming through the bcm part and the rest through the ucx ip? Is there a actual connection between these 2 devices? I hope what I'm asking is making sense, I know I'm not understanding some of the basics cause I've never had a chance to mess around with one. I know that I'm basically a IPO hatter and really can't stand working on them even though I have to from time to time. I can tell you that one thing about the ucx's that don't sound good so far is that they cannot support analog or PRI trunks cause alot of my customers don't use sip.

Jeremy J. Carter
Charm City Communications
Norstar. BCM. CS1000 Programmer
 
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When you fire up the gateway, you log into it directly through the OA&M port (you get an eMetro login screen now) and one of the few things you program is the IP address of the UCX. Once both boxes are programmed with the appropriate ip addresses, you just plug them into the network and the gateway starts talking to the UCX and all the programming for everything is done right in the UCX50. You really shouldn't even have to go into the gateway after programming the timezone and ip address.

As for the trunking, it doesn't support connecting analog or digital trunks directly (yet). They have to be connected via gateways and they use Mediatrix boxes for that. The problem with that is they can be a bit expensive and the smaller the system is, the less cost effective it is but then again, that's where SIP trunks come into play. All the big telecom companies are pushing their customers to it and in a few years it will be the norm. You might be surprised though at how much a customer can save by moving to SIP (it's anywhere from 30 to 60%) and that can produce an ROI of tha UCX to as low as 18 months. That alone gets people's attention pretty quick.

There are so many options out there for SIP trunks these days that the problem for customers is figuring out to choose one. Pricing is all over the map and so is are the delivery methods. The good news is that customers can almost always have their numbers ported over so once it's done and working, most people don't even notice the difference (except for how quiet the lines are now). The only real gotcha is the customer's internet connection. They usually need to upgrade it for more bandwidth if the provider doesn't provide a separate connection to deliver them.

Anyway, this is getting a bit long winded. If you need anything else, let me know and I'll do my best to get whatever you need. In the meantime, let's give Kanyin his posting back.
 
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Hey it's no problem. This is good information for me as well. I'm located about 10 minutes of Orlando Florida by the way.
 
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> telcodog (TechnicalUser)
>
> What kind of info would you like? You can go to their website but I admit, it's pretty limited in the documentation you can get. What city are you in? I could probably get you in touch with a reseller.

The E-MetroTel Wiki pages provide much more info than the website:

> they have 2 other models that go up to 450 users

The current UCx models and capacities are listed here:
 
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If you have any technical questions that you wqould like answered you can contact Patrick Perkins. He works in Support at E-Metrotel. His Contact info is patrick.perkins@emetrotel.com and 214.702.5289
 
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