BCM450 Auto Attendant Invalid DN Error

[aidsrw]

Using a BCM450, rel. 6.0, redundant chassis model. Auto-attendant in service for 3 years 1 month. Incoming calls are routed using menus with DN dialing enabled, auto-attendant touchtone gate is disabled. For the past 3 months or so some incoming calls have been getting an invalid extension error. Testing over a period of about a week has shown that this error occurs on any channel on the T1 about 25% of the time. When you get the error the menu is replayed and no matter how many times you re-enter the extension you still get the invalid extension error. Hanging up and retrying works sometimes but not always.

Can anyone help with this?

 

[Firebird Scrambler]

Have you looked in the alarm table to see if any PRI errors have been recorded?. Also worth checking if the system has been free running and not clocking correctly as it's out of sync.

All the best

Firebird Scrambler
Meridian 1 / Succession and BCM / Norstar Programmer in the UK

http://www.linkedin.com/in/davidbromley

If it's working, then leave it alone!.

 

[bcmfiftyfan]

We've experienced problems with the latest iphones communicating with the Call Pilot auto attendant. Several of our customers report the same trouble. Example: our employees that use iphone 4 and 5 are able to establish successful communication with our Call Pilot less than 50% of time. They experience the same trouble you describe. My 11 year old AT&T cellphone communicates with our Call Pilot 100% of the time. Land lines communicate with our Call Pilot 100% of the time. A codec incompatibility perhaps? Just speculating...

 

[cook1082]

Usually Patches resolve these issues.

 

[aidsrw]

Thanks for your responses. No PRI errors. System clocking correctly. We have also begun having other issues with the T1 lines with outgoing calls. Sometimes we get dead air when we select a line, at other times when we make outgoing calls which are answered by an auto attendant, and you have to make a selection, no tone is sent and you are stuck waiting until the calls get redirected to the operator.

The Telco says that they have made a decision to no longer support BCMs since they are EOL. Even so, their line side guys are reluctant to work on the issue with us. I will see about the patches and post an update later.

Thanks again.

 

[hawks]

Does the Telco maintain your BCM? Because I'm confused as to why he would make that statement about not supporting it. If not then I'm not sure why it matters to him as he is just providing a service and even though it is END OF SALE it is still supported by Avaya until Oct 2015.
If I were to bet on it and you're using the same provider and this just started a few months ago then odds are they changed something at the CO or maybe even went to a Soft Switch (Voip) and then convert back to a PRI.

First follow what cook said and check for any patches you may not have then I would get back with my provider and ask them what has changed in the last few months.
Just my 2 cents....