Does anyone know if the IVR on the 450 will do the following and if it doesn’t do you have any suggestions on one that will?
Call into IVR/ACD and if all Agents are busy be placed in queue.
After a few minutes in queue they would the following options:
A) Leave a message
B) Continue to hold for the next Agent
C) Give the customer a choice to have the Agent call them back using the information from the customer when they become available. Then when an agent becomes available the IVR calls and connects them to that customer.
I know A & B are pretty standard I’m just not sure about C. I know our electric company here does have that feature on theirs. I’ve tried to call their telecom guy to find out what they use but I can not get to him.
Call into IVR/ACD and if all Agents are busy be placed in queue.
After a few minutes in queue they would the following options:
A) Leave a message
B) Continue to hold for the next Agent
C) Give the customer a choice to have the Agent call them back using the information from the customer when they become available. Then when an agent becomes available the IVR calls and connects them to that customer.
I know A & B are pretty standard I’m just not sure about C. I know our electric company here does have that feature on theirs. I’ve tried to call their telecom guy to find out what they use but I can not get to him.
