BCM400 w/4.0 Phone irregularity 1

[talan1268]

One of our sites just went through a 3.0 to 3.6 and then ultimately the 4.0 upgrade path on a BCM400. We have an IP phone (assuming that it's an i2002) that now shows up as a T7316 CAP phone. We are trying to change the phone type in the Element Manager, but it only gives us the choice of two different M7310s. How can I change this to show up as the i2002 (or i2004 if that's the correct model), when I can't out this phone?

This only shows up as an Active Application DN, not an Active Set.

 

[r307]

That's odd ...

If the DN in question shows up as an active application DN, I'd try a change dn. Find an unused DN associated with IP sets and change DN from that to the application DN. The you should be able to configure the set in question.

 

[Dasheen]

Co-worker had same issue w/ a digital set. I'd try system reboot and if no chg do a DN change.

 

[talan1268]

I've tried the changes, but I'm at the mercy of the onsite tech to plug the phone back in. I'll keep you posted on what happens

 

[talan1268]

DN change worked. Thank you both.