We have a BCM 400 (software version 4.0.2.03) with a Mailbox setup for off-premise notification. I now have it programmed to dial 4 cell phones in 15 minute intervals if a new voicemail is left on this Mailbox. It is calling the first cell phone, a long distance number (the other 3 are all local) but does not call the other numbers.
I've deleted the numbers programmed and re-set it up such that one of the local cell phones was to be called first and it worked. But I didn't wait long enough to see if any of the other cell phones were called before reprogramming it to the desired order, thinking it was fixed. I'm using outdial type of Route. The Route table is set up such that one has to dial 9 to get outside line, so the OPN is 91xxxxxxxxxx or 9xxxxxxx, for long distance and local, respectively.
A bit of history: prior to this it was setup to dial 4 pagers in the event of a new voice message being left on this DN and was working poorly because it would intermittently miss pagers. Last night, with help from our vendor, I deleted and recreated this Mailbox since the vendor told me off-premise notification "freaks out" if you make changes to it and sometimes you have to delete and recreate. After recreating the Mailbox and setting up OPN it seemed to me that the menu was different, like perhaps the last Major Release I installed last December (2007) made a change that is just now being reflected for this DN. I could be wrong, but to me this could explain the poor performance dialing to the pagers!
After searching through the web and specifically on tek-tips (this site is great, thanks to you experts kind enough to respond!) I cannot find a solution so am posting here.
Any help would be greatly appreciated!
Grant (grant420@gmail.com)
I've deleted the numbers programmed and re-set it up such that one of the local cell phones was to be called first and it worked. But I didn't wait long enough to see if any of the other cell phones were called before reprogramming it to the desired order, thinking it was fixed. I'm using outdial type of Route. The Route table is set up such that one has to dial 9 to get outside line, so the OPN is 91xxxxxxxxxx or 9xxxxxxx, for long distance and local, respectively.
A bit of history: prior to this it was setup to dial 4 pagers in the event of a new voice message being left on this DN and was working poorly because it would intermittently miss pagers. Last night, with help from our vendor, I deleted and recreated this Mailbox since the vendor told me off-premise notification "freaks out" if you make changes to it and sometimes you have to delete and recreate. After recreating the Mailbox and setting up OPN it seemed to me that the menu was different, like perhaps the last Major Release I installed last December (2007) made a change that is just now being reflected for this DN. I could be wrong, but to me this could explain the poor performance dialing to the pagers!
After searching through the web and specifically on tek-tips (this site is great, thanks to you experts kind enough to respond!) I cannot find a solution so am posting here.
Any help would be greatly appreciated!
Grant (grant420@gmail.com)