BCM400 Fax to mail 1

[mrks1]

Hello,

i have BCM400(rel. 4.0) and i want to use the fax services to be able to send the faxes to a public folder on my exchange.

I have 1 Fax Suite keycode and 16 UM keycodes. I've looked into the callpilot but i can't find something like this.

Can someone guide me where to start with the settings or point me to some previous discussion regarding this subject.

Thanks in advance,
Nikola

 

[gberger]

Read the "CallPilot Fax Set Up and Operation Guide" under Administration documentation on your bcm main page.
In Master index it's under "Call Pilot" then "Call pilot fax setup and operation guide.
You need licenses for UM,install the UM client,setup mailbox and password and assign a target line under "express messaging line" of your mailbox.
Don't forget to put the callpilot dn as the prime set of your target line.

 

[mrks1]

My setup is like this:

I have phone number 3090100 to Physical Line 155 which is my fax number. I have a testing keyset (IP Phone 2001) with DN 201 and using Target line 472. I'm doing the changes on voicemail 201 which is subscriber because i can't find that option if i choos Fax on Demand mailbox.

So Express Messaging line should be? and will i be able to receive faxes on this voicemail if i check fax only box next to express messaging line?

At this moment we are using faxination server which is sending all the faxes to a public folder on my exchange server. So i want to do something similar to this so one person can check the faxes and send them to the right department.

Regards,
Nikola

 

[SupportDude]

If you want to send the fax to a mailbox, put 155 in the express message line.
I don't know if this will accomplish your goal.

If I understand correctly, you want to send all faxes to one location on your exchange server.
How do you get the faxes there now?


-SD-

http://www.mysupportguy.net

 

[mrks1]

Hello,

Yes, i want to have my mail to one location and not have them on a fax machine but i electronic form.

At this moment we are using Fenestrae Faxination Server which was installed a long time ago. The service sends all faxes to a public folder on our exchange from where a person is forwarding the faxes on mail to the person that the fax was attended.

So my first plan was to get the mails into a Mailbox and then with CallPilot Desktop Messaging forward mails to the person that the fax was attended.

But at this moment i'm confused with all the DN's, Target lines, Physical lines etc. because they are all with different numbers.

If someone has done something like this please point me what to do.

Regards,
Nikola

 

[SupportDude]

Generally, when using Unified Messaging, each mailbox owner also has a fax number. Each person with a fax number runs Unified Messaging on their PC, so they get only their faxes in their mailboxes.

You could publish one fax number.
Program one target line with the received digits that match the fax number.
Assign the Target line as an express message line to one mailbox and let that person forward faxes to everyone else, but that seems very cumbersome and time consuming.
Plus, each fax receipient would need to have Unified Messaging installed, or you would need to configure a dedicated fax on the voicemail system for them to print faxes to if you don't provide everybody with Unified Messaging.



-SD-

http://www.mysupportguy.net

 

[mrks1]

Thanks dude,

I'll try this and let everyone know what i did, we don't have many faxes we have only one fax number and we have a person who is doing the forwarding at this moment, most of the communication is over mail but as we all know we have to keep the fax service.

About the hard copy, now we are receiving faxes as attachment that is in readable format and we are just printing them not using a fax machine. I haven't seen in which format the faxes will be readable in UM but i think we should be able to print them as we are doing now.

Thanks again I'll try this tomorrow.

Regards,
Nikola