BCM400 CCR

[Uraby]

Hi Experts. I have a BCM400 and I know we programmed the CCR routing to transfer properly to the telephones because I've done it a zillion times, however, when a callers presses a number they hear "That command is not recognized." What would cause this?? Thank you

 

[larryboy798]

i have a nortel option 11c last week we had a power outage and when everything came back up i had lost my 4 digit dialing. my branches can use the 4 digit to call us and between each other, but we can call them using 4 digit dialing, using the 8xxx just dont work anymore. got any answers

 

[gberger]

Is the CCR tree enabled?
What options do you have programmed in your CCR?

 

[Uraby]

Yes the tree is enabled. We have the home menu which plays fine, a menu off the home when you press 1 and it is fine but when you press any of the transfer nodes off of the press 1 menu you get 'this command is not recognized. All of the transfers are intercom with the intercom numbers. I verified that the transfer button was selected from the options below the press 1 menu node. Assistance would be appreciated. Thank you

 

[snowman50]

are you sure you have added the options to the correct menu.

Main home menu should be like this:

1 for pressing 1
2 for pressing 2 etc

if you have a menu of option 1

1 menu
.1 transfer extn no
.2 transfer extn no
2 Transfer extn no