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BCM with new CP checking messages from external line

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RossV

Technical User
May 22, 2006
72
US
Installed a new CP 41.02.54.22 into a BCM 400. This is probably a cingular issue but I was wondering if anyone had this issue before. When you try to check messages externally anyone with a Cingular cell phone that calls their extension and press ** when the greeting begins gets "exiting the system" and then disconnected. It works for everyone else in the free world. Has anyone seen this before or know of the option that the Cingular users need to tweak?
 
I've had the same issue before with AT&T & Cingular (all the same now) don't know if there is a fix. But what I did was instead of them dialing ** just have them enter the CP DN it does the same thing as **.
 
Cell phones in general have been a problem with Vmail, I have never found a way other then changing Cell Phone Vendors to get it to work all the time.




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