skb2005
IS-IT--Management
- Mar 8, 2005
- 129
We are running on BCM 400/ 3.7. Previously I recorded the company greeting/CCR greeting by my self. Now we have recorded the prompts from professional company. I have uploaded the new prompts as mentioned in the documentation. The prompts have been uploaded successfully I can play the prompts using the Call Pilot interface. But BCM is playing the old prompts when someone dials the phone number. Am I missing something?
Do I need to stop/start some service?
***************************Documentation**********************
To import a previously recorded greeting or prompt
Click the Voice link.
If you know the location of the greeting or prompt, in the From box type the location of the file and click the Send button
or
if you do not know the location of the greeting or prompt, at the Import option click the Browse button and follow steps 3 to 6.
The Open dialog box appears.
From the Look in list, select the location of the file.
In the File name box, type the file name.
From the Files of type list, select the file type.
Click the Open button.
Click the Send button.
To play the greeting or prompt, in the Connect to box type an extension or telephone number and click the Dial button.
Your telephone rings.
Answer the telephone and press the Play button to listen to the greeting or prompt.
Click the Save button to save the greeting or prompt.
The greeting or prompt you save replaces the original prompt or greeting.
**************************************************
Click the Close button and replace the telephone handset.
If you use a Business Communications Manager system and want to enter a caption for the greeting, click your browser's Refresh button and click the Add Caption link for the greeting.
Do I need to stop/start some service?
***************************Documentation**********************
To import a previously recorded greeting or prompt
Click the Voice link.
If you know the location of the greeting or prompt, in the From box type the location of the file and click the Send button
or
if you do not know the location of the greeting or prompt, at the Import option click the Browse button and follow steps 3 to 6.
The Open dialog box appears.
From the Look in list, select the location of the file.
In the File name box, type the file name.
From the Files of type list, select the file type.
Click the Open button.
Click the Send button.
To play the greeting or prompt, in the Connect to box type an extension or telephone number and click the Dial button.
Your telephone rings.
Answer the telephone and press the Play button to listen to the greeting or prompt.
Click the Save button to save the greeting or prompt.
The greeting or prompt you save replaces the original prompt or greeting.
**************************************************
Click the Close button and replace the telephone handset.
If you use a Business Communications Manager system and want to enter a caption for the greeting, click your browser's Refresh button and click the Add Caption link for the greeting.
