BCM UNIFIED MANAGER WEB ACCESS

[impala]

I have noticed that we are not able to always connect to some sites with the web access. We have a customer who uses a VPN to connect to thier site, we access the Unified Manager screen but when we try to access the Configuration it will not go to the applications. We can access the Call Pilot and do the changes there but not the Configuration. It there a setting that is needed or is there a block on the router? Any assistance will be appreciated. Also some customers who use DSL will not allow full access through the web.

 

[cook1082]

The config side requires a 5 meg download of java and sometimes takes time if slow connection. You could try the pre installed java page you can get it from the maintience page.The call pilot dosen't.

 

[impala]

Thanks cook1082, I am able to connect and utililze the Unified Manager on other BCM 400 systems so I know it is not my computer. I have the proper Java file on my computer but there are some like the one with VPN or DSL that I am not able to open the Configuration applicatons.