Tek-Tips is the largest IT community on the Internet today!
Members share and learn making Tek-Tips Forums the best source of peer-reviewed technical information on the Internet!
-
Congratulations Mike Lewis on being selected by the Tek-Tips community for having the most helpful posts in the forums last week. Way to Go!
BCM rcc reports- system activity code
- Thread starter siaton
- Start date
Can you explain what you are trying to acheive may be able to offer better advice a bit lost to the question.
Thanks,
Colin
Thanks,
Colin
- Thread starter
- #3
Sorry for that..
When running the Activity code by skillset report, it will display all the activity codes you set plus the system activity code which is built in to the system, just like No peg and Held call abnd which has code id of 9999999999999999 and 9999999999999998.
I am getting 'Non agent' on the list of activity codes with code id 9999999999999997. I don't know how it was being tagged because the peg count it gets was quite big. That 'Non Agent' activity code was not set to the list of activity code so i assume that it was system generated just like the no peg and held call abnd.
How is the peg count for this 'Non agent' activity code happens?
Thanks,
Abba
When running the Activity code by skillset report, it will display all the activity codes you set plus the system activity code which is built in to the system, just like No peg and Held call abnd which has code id of 9999999999999999 and 9999999999999998.
I am getting 'Non agent' on the list of activity codes with code id 9999999999999997. I don't know how it was being tagged because the peg count it gets was quite big. That 'Non Agent' activity code was not set to the list of activity code so i assume that it was system generated just like the no peg and held call abnd.
How is the peg count for this 'Non agent' activity code happens?
Thanks,
Abba
- Status
Similar threads
- Question
