My BCM uses PRI from Earthlink and recently Earthlink must have changed their PRI. I had to revise the OLI sent by outbound callers in order for calls to complete. One new problem is that callers can no longer forward their phones to an external cell phone number. The call simply drops each time a forward is attempted. Any suggestions on a fix for this forwarding problem? Thanks guys
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BCM On Earthlink PRI
- Thread starter rpvp
- Start date
QueBall780
Technical User
If it's not restricted on your end the call your PRI provider.
You can use the BCM Monitor to investigate the call setup messages going over the PRI to help with your troubleshooting.
Go to the UIP tab. Pick the Bus your PRI is installed on and click the PRI radio box to start monitoring the PRI channel for messages.
In my case the PRI is installed in media bay 4 and it's a port 0 so I monitor bus 40.
If it's an older BCM 400 running version 4.0 then I think you just monitor bus 4.
You get something like this:
[Universal ISDN Protocol Messages]
[PRI - Bus 40]
[02:54:27 < CC < CRef Origin: CRef 4 SETUP_CC MyCorp QueBall 7805550123 7805550033]
[Sending complete]
[Bearer capability - Speech - G.711 u-law]
[Information Transfer Capability: speech]
[Coding Standard: CCITT standardized coding]
[Information Transfer Rate: 64 Kbits/s]
[Transfer Mode: circuit mode]
[User Information L1 Protocol ID: Recommendation G.711 u-law]
[Layer and Protocol Identification: User Information L1 Protocol]
[13 00 81 90 00 00 A2 00 00 00 00 00 00 00 ]
[Channel identification - B-]
[Information Channel Selection: B1 channel]
[D-Channel Indicator: channel identified is not the D-channel]
[Preferred/Exclusive: indicated channel is preferred]
[Interface Type: primary rate interface]
[Interface Identifier Present: interface implicitly identified]
[Channel Type/Map Element Type: B-channel units]
[Number/Map: channel indicated by number]
[Coding Standard: CCITT standard as in Recommendation Q.931]
[Channel Number: : ]
[0D 00 A1 00 83 00 01 00 97 00 ]
[NA Display - MyCorp QueBall]
[03 00 B1 00 0D 00 55 70 63 72 61 66 74 20 4D 69 6B 65 44 ]
[Calling party number - E.164/National - 7805550123]
[Numbering Plan Identification: ISDN/Telephony numbering plan (Rec. E.164)]
[Type of Number: National Number]
[Screening indicator: User provided, not screened]
[Presentation indicator: Presentation allowed]
[Number Digits: - 7805550123]
[07 00 21 80 0A 00 07 08 0A 06 01 09 0A 07 06 05 ]
[Called party number - Unknown/Unknown - 7805550033]
[Numbering Plan Identification: Unknown]
[Type of Number: Unknown/Reserved Value]
[Number Digits: - 7805550033]
[03 00 80 00 0A 00 07 08 0A 04 02 05 03 06 0A 01 ]
[02:54:28 > CC > CRef Origin: CRef 4 CALL_PROCEEDING]
[Channel identification - B-]
[Information Channel Selection: B1 channel]
[D-Channel Indicator: channel identified is not the D-channel]
[Preferred/Exclusive: exclusive - only the indicated channel is acceptable]
[Interface Type: primary rate interface]
[Interface Identifier Present: interface explicily identified]
[Interface Identifier: 128]
[Channel Type/Map Element Type: B-channel units]
[Number/Map: channel indicated by number]
[Coding Standard: CCITT standard as in Recommendation Q.931]
[Channel Number: : ]
[0F 00 E9 80 83 00 01 00 97 ]
[02:54:29 > CC > CRef Origin: CRef 4 ALERTING]
[02:54:33 < CC < CRef Origin: CRef 4 DISCONNECT_CC Normal]
[Cause - Normal]
[Location: User]
[Coding Standard: CCITT standardized coding as described below]
[Cause Class: Normal Event]
[Cause: Normal clearing]
[05 00 80 00 10 00 ]
[02:54:34 > CC > CRef Origin: CRef 4 RELEASE]
You can use the BCM Monitor to investigate the call setup messages going over the PRI to help with your troubleshooting.
Go to the UIP tab. Pick the Bus your PRI is installed on and click the PRI radio box to start monitoring the PRI channel for messages.
In my case the PRI is installed in media bay 4 and it's a port 0 so I monitor bus 40.
If it's an older BCM 400 running version 4.0 then I think you just monitor bus 4.
You get something like this:
[Universal ISDN Protocol Messages]
[PRI - Bus 40]
[02:54:27 < CC < CRef Origin: CRef 4 SETUP_CC MyCorp QueBall 7805550123 7805550033]
[Sending complete]
[Bearer capability - Speech - G.711 u-law]
[Information Transfer Capability: speech]
[Coding Standard: CCITT standardized coding]
[Information Transfer Rate: 64 Kbits/s]
[Transfer Mode: circuit mode]
[User Information L1 Protocol ID: Recommendation G.711 u-law]
[Layer and Protocol Identification: User Information L1 Protocol]
[13 00 81 90 00 00 A2 00 00 00 00 00 00 00 ]
[Channel identification - B-]
[Information Channel Selection: B1 channel]
[D-Channel Indicator: channel identified is not the D-channel]
[Preferred/Exclusive: indicated channel is preferred]
[Interface Type: primary rate interface]
[Interface Identifier Present: interface implicitly identified]
[Channel Type/Map Element Type: B-channel units]
[Number/Map: channel indicated by number]
[Coding Standard: CCITT standard as in Recommendation Q.931]
[Channel Number: : ]
[0D 00 A1 00 83 00 01 00 97 00 ]
[NA Display - MyCorp QueBall]
[03 00 B1 00 0D 00 55 70 63 72 61 66 74 20 4D 69 6B 65 44 ]
[Calling party number - E.164/National - 7805550123]
[Numbering Plan Identification: ISDN/Telephony numbering plan (Rec. E.164)]
[Type of Number: National Number]
[Screening indicator: User provided, not screened]
[Presentation indicator: Presentation allowed]
[Number Digits: - 7805550123]
[07 00 21 80 0A 00 07 08 0A 06 01 09 0A 07 06 05 ]
[Called party number - Unknown/Unknown - 7805550033]
[Numbering Plan Identification: Unknown]
[Type of Number: Unknown/Reserved Value]
[Number Digits: - 7805550033]
[03 00 80 00 0A 00 07 08 0A 04 02 05 03 06 0A 01 ]
[02:54:28 > CC > CRef Origin: CRef 4 CALL_PROCEEDING]
[Channel identification - B-]
[Information Channel Selection: B1 channel]
[D-Channel Indicator: channel identified is not the D-channel]
[Preferred/Exclusive: exclusive - only the indicated channel is acceptable]
[Interface Type: primary rate interface]
[Interface Identifier Present: interface explicily identified]
[Interface Identifier: 128]
[Channel Type/Map Element Type: B-channel units]
[Number/Map: channel indicated by number]
[Coding Standard: CCITT standard as in Recommendation Q.931]
[Channel Number: : ]
[0F 00 E9 80 83 00 01 00 97 ]
[02:54:29 > CC > CRef Origin: CRef 4 ALERTING]
[02:54:33 < CC < CRef Origin: CRef 4 DISCONNECT_CC Normal]
[Cause - Normal]
[Location: User]
[Coding Standard: CCITT standardized coding as described below]
[Cause Class: Normal Event]
[Cause: Normal clearing]
[05 00 80 00 10 00 ]
[02:54:34 > CC > CRef Origin: CRef 4 RELEASE]
norstarboy125
Vendor
Earthlink sucks you should change carriers asap.
Jeremy J. Carter
Charm City Communications
Norstar. BCM. CS1000 Programmer
Jeremy J. Carter
Charm City Communications
Norstar. BCM. CS1000 Programmer
- Thread starter
- #4
Thanks for the update. I was working with EARTHLINK and steered them toward a mishandling of caller ID by their equipment. They saw that they were blocking all caller ID except for numbers of record via their service. EARTHLINK made changes in their softswitch to ignore caller id from the BCM. The BCM users can now forward their internal DID numbers to external cell phone numbers. rpvp, Nortel since 1978
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