BCM Monitoring and Line Monitoring

[AndiF]

All

I have a BCM 400 and am wondering if there are any utils or apps that can me with the following situation

I am in the process of adding our small call centre onto the office BCM system and would like to monitor line usage/access and call stats both before and after to ensure no degredation.

Also, is there a way to monitor the lines to ensure that their not all being eaten up as we only have a small number available.

Andi

 

[3Sixty]

Have you bought the call center basic or pro?

Have you bought the reporting keycode?

If you have none of the above you could use the BCM line monitor. The info is very basic.

Marshall

http://www.marshallshouse.co.uk