BCM IPview disconnect issue

[sxcolco]

IPView was working OK prior to IP change in BCM last week.
IPView now frequently (every few minutes) pops up with a Message window that says RCC and Call Center are disconnected. This message displays for a fraction of a second then disappears. This window appears in front of the work agents are doing and must be moved or minimized so they can continue. All agents with IPView are affected.
RCC client PC does not appear to have intermittant network connectivity.
Recycled power on Token Ring hub and RCC client PC did not affect the symptoms.
It seems pretty clear the problem is with the RCC client PC. Any tips would be great.

 

[bcmpimp]

Check the Java version on the reporting pc. Sounds like someone might have upgraded it. Are you echoing IP view or assigning each ip address? I have had a lot of problems with Reporting on 3.6. The Mysql gets messed up easily. There is a new RCC version on the PIC that helps a little.
Good luck, shoot me an email if need more info: jsherwin@enter-sys.com

 

[sxcolco]

Thanks, I'll check those items.