Hello!
I am looking for some help with my office's phone system. I will start this out letting you know that I am NOT an IT person, I am NOT a computer wiz... I'm just a 30 year old, that was thrown into a position - with no training - and LOTS of questions!
I work in an office with roughly 75 people in it. I've kinda got the basic basics figured out... (I'm being very generous here by saying that by the way!) I'm not sure who set up the phone system, or how long ago they set it up - as I've only been here since April!
I set up an office, with a phone for a new hire. The issue is that the phone rings EVERY TIME the main office phone rings. (this was set up as a feature I'm sure - we're real estate, so it's important that all calls are answered. So when the receptionist is on the phone, or away from her desk, our bookkeeper, or marketing manager can answer the line) The problem is that this new hire should NOT have her phone ringing every time the front desk phone rings.... it doesn't help that i'm in the office with the new hire, and the ringing phone is DRIVING ME NUTS!
As I stated above, I had ABSOLUTELY ZERO training on this system... I was handed the password to our BCM Element manager and told to "have at it".
I've figured out how to assign lines, and set up call forward, and all that jazz... but for the life of me I can't figure out how to make it so that this phone doesn't ring every time the front desk phone rings. (I'm also hesitant to "have at it", as I don't want the irreparably screw the entire system up!)
I would really appreciate any help that anyone could give me. Thanks in advance!
I am looking for some help with my office's phone system. I will start this out letting you know that I am NOT an IT person, I am NOT a computer wiz... I'm just a 30 year old, that was thrown into a position - with no training - and LOTS of questions!
I work in an office with roughly 75 people in it. I've kinda got the basic basics figured out... (I'm being very generous here by saying that by the way!) I'm not sure who set up the phone system, or how long ago they set it up - as I've only been here since April!
I set up an office, with a phone for a new hire. The issue is that the phone rings EVERY TIME the main office phone rings. (this was set up as a feature I'm sure - we're real estate, so it's important that all calls are answered. So when the receptionist is on the phone, or away from her desk, our bookkeeper, or marketing manager can answer the line) The problem is that this new hire should NOT have her phone ringing every time the front desk phone rings.... it doesn't help that i'm in the office with the new hire, and the ringing phone is DRIVING ME NUTS!
As I stated above, I had ABSOLUTELY ZERO training on this system... I was handed the password to our BCM Element manager and told to "have at it".
I've figured out how to assign lines, and set up call forward, and all that jazz... but for the life of me I can't figure out how to make it so that this phone doesn't ring every time the front desk phone rings. (I'm also hesitant to "have at it", as I don't want the irreparably screw the entire system up!)
I would really appreciate any help that anyone could give me. Thanks in advance!
