BCM DID Routing

[pbxnkey]

I wanted to get someone else's opinion on this:
I have an extension with 2 ring only appearances of a DID and it has 2 intercoms assigned.
When user is busy on both intercoms the 3rd call to the did gets dropped.
Is there a way to have the 3rd call ring the users VM even though there is no path to the extension since it only has 2 intercoms?
The user already has FNA to VM on 4 rings.
The best I could figure out is to set the target line to If busy Busy Tone.
thx

 

[cook1082]

Try setting the prime on the target to the VM DN.

 

[pbxnkey]

Tried that but it goes to the general delivery MB.
If I remove the prime set all together it does not ring at all.
When both intercoms are busy I tried dialing the extension from another extension and I get a busy.
I don't think it will ever get to VM if there is no path for it to even hit the extension.

any other ideas would be helpful.
Thx

 

[cook1082]

Try making the prime for the trunks the VM DN.

 

[pbxnkey]

I'll try that when I get a chance but I'm pretty sure that will cause all calls to go to the GD MB.

 

[J2p]

Can you create a third i/c key. This would then give a path to the VM.

 

[pbxnkey]

That does work but then the same would happen to the 4th call.

 

[DBrewsky]

Set Prime to VM DN as mentioned above. Insure DRT to PRIME is set to anyhting other than off. Insure the mailbox number and the received digits have the same length. Example: DID 505-456-3212 with sent digits 3212 matches the mailbox number 3212 for the the DID user.

If the received digit length and the extension length are different, you will run into problems.

--DB

http://support.csctech.us

Remote Support Specialist

 

[pbxnkey]

DBrewsky:
I have never heard of the extensions having to match. Is that in the manual or is it a design flaw?
I definitly did not match the DID length with the ext unless it's a clean install where I can assign new ext's at will otherwise users prefer to keep their ext #'s.

I tried the prime to VM DN but that did not work.

 

[cook1082]

Then it's not going to work for you. If you are programming a new system you usually match the extensions with the last 4 digits of the target lines witch then match the mailbox then there is only one number the user needs to know but if the recived number does not match and then your screwed.

 

[pbxnkey]

I'll have to try that in my lab system.

 

[SNSSMIS]

I would like to know how the lab test turns out. Thanks!